Pharmacy Technician - Pcn

Medical Group

Plymouth

On-site

GBP 24,000 - 30,000

Full time

9 days ago

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Job summary

Portsmouth South Coast Primary Care Network (PCN) is seeking a Pharmacy Technician to join the medicines management team across two GP practices. You will support the clinical pharmacist with safe supply of medications, maintain patient records, and handle repeat prescribing within clinical protocols.

Role involves audits, signposting patients to healthcare professionals, and contributing to governance and training. NHS experience preferred; inform Kerry Budd for informal discussions.

Qualifications

Essential GCSE in Maths, English and science or equivalent.
NVQ level 2 in pharmacy services or equivalent.
Desirable NVQ level 3 (or working towards) in pharmacy services or equivalent.
Evidence of working autonomously or as part of a team.

Responsibilities

To work as part of a multi‑disciplinary team whilst in a supporting function to the clinical pharmacist and other clinicians and within agreed prescribing standard operating procedures.
To support the clinical pharmacist as the PCN point of contact for all medicines related matters.
To process repeat medication requests, including the conversion of acute requests to repeat medicines, changing quantities of medicines.
To issue prescriptions in line with agreed clinical protocols and within your competency.
To encourage cost‑effective prescribing throughout the PCN.
To undertake medicines reconciliation post discharge and on other transfers of care.
To update and maintain accurate and timely patient medication records on each practice clinical system, including advice given and action taken.
To liaise with secondary and primary care colleagues to ensure correct medicines are continued following the transfer of care.
To monitor practice adherence to the prescribing policy.
To support virtual and remote models of consultation and support including e‑consultations, telehealth and telemedicine.
To liaise with practices and implement and embed a robust repeat prescribing system for use across all practices.
To support the clinical pharmacist in improving the quality and effectiveness of prescribing through clinical audit and education to improve performance against NICE standards, and clinical and prescribing guidance.
To support the clinical pharmacist in producing a prescribing newsletter or bulletin on a quarterly basis.
To ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs.
To apply infection‑control measures within the practice according to local and national guidelines.
To identify and be proactive in your training needs and development and as agreed with the Clinical Pharmacist.
To support in the delivery of enhanced services and other service requirements on behalf of the PCN.
To participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near‑miss events.
To actively signpost patients to the correct healthcare professional
To undertake all mandatory training and induction programmes
To contribute to and embrace the spectrum of clinical governance
To attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
To contribute to public health campaigns (e.g. flu clinics) through advice or direct care
To maintain a clean, tidy, effective working area at all times

Skills

Communication skills

IT skills

Time management

Organisational skills

Accountability

Education

GCSEs in Maths, English and Science

NVQ level 2 in pharmacy services

NVQ level 3 in pharmacy services (desirable)

Tools

SystmOne

Microsoft Word

Job description

Job summary

Summary

The Portsmouth South Coast Primary Care Network (PCN) is a PCN that comprises of 2 GP Practices based in the south of Portsmouth City. Trafalgar Medical Group Practice is the lead Practice for the PCN. Its patient lists are located within a shared catchment area. The role of PCN Pharmacy Technician is an exciting new opportunity and forms part of an evolving multi-disciplinary team which will support patients from both Practices.

Purpose of the role

The post holder is a pharmacy technician and is an integral part of the general practice team, working within their professional boundaries in each practice within the Primary Care Network (PCN).

This role will work under the supervision of the clinical pharmacist to ensure the safe, accurate and timely supply of prescribed medication to patients.

They will provide technical and administrative support to the clinical pharmacist and clinicians.

The pharmacy technician will support the PCN and practice clinical team with queries around medication from patients.

The pharmacy technician will complete audits around patient safety in the prescribing of medication and present the information for sharing with the clinical team.

Main duties of the job

Primary duties will include but are not limited to:

To work as part of a multi‑disciplinary team whilst in a supporting function to the clinical pharmacist and other clinicians and within agreed prescribing standard operating procedures
To support the clinical pharmacist as the PCN point of contact for all medicines related matters
To process repeat medication requests, including the conversion of acute requests to repeat medicines, changing quantities of medicines
To issue prescriptions in line with agreed clinical protocols and within your competency
To encourage cost‑effective prescribing throughout the PCN
To undertake medicines reconciliation post discharge and on other transfers of care
To update and maintain accurate and timely patient medication records on each practice clinical system, including advice given and action taken
To participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near‑miss events
To actively signpost patients to the correct healthcare professional
To undertake all mandatory training and induction programmes
To contribute to and embrace the spectrum of clinical governance

About us

Portsmouth South Coast Primary Care Network consists of 2 GP Practices in Southsea covering a total practice population of approximately 38,250. The PCN was successfully formed in July 2019 and has already reaped success through collaborative working. The next stage in its development is an expansion in the workforce that works across the PCN.

Due to expansion of the team we are now looking for a Pharmacy Technician to join our medicines management team. The post holder will be an integral part of the general practice team, working within their professional boundaries in each practice within the Primary Care Network (PCN).

This role will work under the supervision of the clinical pharmacist to ensure the safe, accurate and timely supply of prescribed medication to patients.

They will provide technical and administrative support to the clinical pharmacist and clinicians.

The pharmacy technician will support the PCN and practice clinical team with queries around medication from patients.

The pharmacy technician will complete audits around patient safety in the prescribing of medication and present the information for sharing with the clinical team.

The PCN are looking forward to welcoming you to the team, where you will have a pivotal role in helping us to deliver high quality care to our patients.

For further information you may speak informally Kerry Budd via email Kerry.budd3@nhs.net

Job responsibilities

Purpose of the role

The post holder is a pharmacy technician and is an integral part of the general practice team, working within their professional boundaries in each practice within the Primary Care Network (PCN).

This role will work under the supervision of the clinical pharmacist to ensure the safe, accurate and timely supply of prescribed medication to patients.

They will provide technical and administrative support to the clinical pharmacist and clinicians.

The pharmacy technician will support the PCN and practice clinical team with queries around medication from patients.

The pharmacy technician will complete audits around patient safety in the prescribing of medication and present the information for sharing with the clinical team.

Key Duties and Responsibilities

The following are the core responsibilities of the PCN pharmacy technician. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Primary

To work as part of a multi‑disciplinary team whilst in a supporting function to the clinical pharmacist and other clinicians and within agreed prescribing standard operating procedures
To support the clinical pharmacist as the PCN point of contact for all medicines related matters
To process repeat medication requests, including the conversion of acute requests to repeat medicines, changing quantities of medicines
To issue prescriptions in line with agreed clinical protocols and within your competency
To encourage cost‑effective prescribing throughout the PCN
To undertake medicines reconciliation post‑discharge and on other transfers of care
To update and maintain accurate and timely patient medication records on each practice clinical system, including advice given and action taken
To liaise with secondary and primary care colleagues to ensure correct medicines are continued following the transfer of care
To monitor practice adherence to the prescribing policy
To support virtual and remote models of consultation and support including e‑consultations, telehealth and telemedicine
To liaise with practices and implement and embed a robust repeat prescribing system for use across all practices
To support the clinical pharmacist in improving the quality and effectiveness of prescribing through clinical audit and education to improve performance against NICE standards, and clinical and prescribing guidance
To support the clinical pharmacist in producing a prescribing newsletter or bulletin on a quarterly basis
To ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs
To apply infection‑control measures within the practice according to local and national guidelines
To identify and be proactive in your training needs and development and as agreed with the Clinical Pharmacist.
To support in the delivery of enhanced services and other service requirements on behalf of the PCN
To participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near‑miss events
To actively signpost patients to the correct healthcare professional
To undertake all mandatory training and induction programmes
To contribute to and embrace the spectrum of clinical governance
To attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
To contribute to public health campaigns (e.g. flu clinics) through advice or direct care
To maintain a clean, tidy, effective working area at all times

Secondary

a. Support delivery of QOF, incentive schemes, CQUIN and other quality or cost effectiveness initiatives
b. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner
c. Duties may vary from time to time without changing the general character of the post or the level of responsibility.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security and:

Use personal security systems within the workplace according to practice guidelines;
Identify the risks involved in work activities and undertake such activities in a way that manages those risks;
Make effective use of training to update knowledge and skills;
Use appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards;
Report potential risks identified

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues and:

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;
Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Person Specification

Qualifications

Essential

GSCE in Maths, English and science or equivalent.
NVQ level 2 in pharmacy services or equivalent.

Desirable

NVQ level 3 (or working towards) in pharmacy services or equivalent

Experience

Essential

Evidence of working autonomously or as part of a team

Desirable

Experience working in a primary care setting
Understanding and knowledge of healthcare provision in GP practices, QOF and enhanced services
An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners
Good clinical system IT knowledge, preferably SystmOne

Skills

Essential

Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
Good personal organisational skills
Effective time management
Demonstrate personal accountability, emotional resilience and work well under pressure

Personal Qualities

Essential

Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
Ability to use own initiative, discretion and sensitivity
Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
Ability to use own initiative, discretion and sensitivity
Flexible and cooperative
Ability to identify risk and assess/manage risk when working with individuals
Sensitive and empathetic in distressing situations
Able to finish work tasks
Problem solving and analytical skills
Ability to maintain confidentiality
Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

Other requirements

Essential

Flexibility to work outside of core office hours
Disclosure Barring Service (DBS) check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

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