Pharmacy Team Leader

Lincolnshire Co-op; Lincoln; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

30 days leave

Pension 12%

Discounts

Annual bonus

Job summary

Lincolnshire Co-op is seeking a Pharmacy Team Leader to support the Pharmacist Manager in delivering a safe, customer-focused service. You will lead and develop the pharmacy team, oversee dispensing, rationalise schedules and contribute to audits and compliance.

We value proactive leaders who build strong relationships with colleagues and the local community, drive continuous improvement, and uphold high professional standards in a busy community pharmacy setting.

Qualifications

• Level 3 Dispensary qualification (or equivalent) and GPhC registration as a Pharmacy Technician are essential.
• Experience at Accuracy Checking Technician or Dispensing Technician level is essential; leadership experience in a similar setting is advantageous.
• Strong leadership, communication and organisational skills to lead a team in a busy community pharmacy.

Responsibilities

• Lead and support the pharmacy team with guidance, expectations and regular communication.
• Oversee day-to-day pharmacy operations, including dispensing and payment claims, and ensure compliance with PQS and audits.
• Develop colleagues through performance reviews, goal setting and training to deliver safe, professional service.

Skills

Leadership

Team management

Customer service

Communication

Education

Level 3 Dispensary qualification

GPhC registration as Pharmacy Technician

Job description

About the role:

Lead a team. Inspire your community. Make an impact.

As a Pharmacy Team Leader, you'll play an important role in supporting the Pharmacist Manager to deliver a safe, effective and customer-focused pharmacy service. You'll help lead and develop the pharmacy team, ensuring colleagues have the support, guidance and communication they need to deliver excellent operational standards and outstanding customer service.

No two days are the same. One day you could be organising the team, coordinating pharmacy schedules and supporting colleague development. The next you might be overseeing prescription dispensing, managing payment claims, completing essential administration or supporting audits and due diligence processes to ensure the pharmacy operates safely and in line with legislation and Society requirements.

You’ll be a confident and supportive leader, helping colleagues to perform at their best while creating a positive and collaborative working environment. Whether you’re responding to changing priorities, supporting colleagues through performance and development conversations, building relationships within the local community or identifying opportunities to improve the pharmacy, you’ll play a key role in helping the team deliver safe, professional and exceptional service.

Here’s how you’ll make a difference

• Leading and supporting the pharmacy team, providing guidance, clear expectations and regular communication to help colleagues deliver excellent customer service and operational standards.
• Supporting the day-to-day running of the pharmacy, including organising schedules, planning colleague annual leave and responding positively to changing priorities.
• Overseeing safe and compliant pharmacy operations, including due diligence processes, patient safety reporting, error reporting, CD checks and supporting audits and PQS requirements.
• Supporting colleague development and performance, including annual performance reviews, setting goals and targets, recognising achievements and helping colleagues grow their knowledge and skills.
• Coordinating pharmacy administration and services, including prescription dispensing, payment claims, reports, Support Services forms and other key submissions, ensuring everything is completed accurately and on time.
• Building strong relationships with customers, colleagues and the local community, identifying opportunities to develop the pharmacy and exceed customer expectations.

If you’re an experienced pharmacy professional who enjoys leading and developing people, takes pride in delivering high standards and wants to make a genuine difference to customers and the local community this could be the perfect opportunity for you.

About You

Someone who’s passionate about delivering exceptional pharmacy care

This is a role where leadership, professionalism and a genuine passion for supporting others go hand in hand.

You’ll enjoy building strong relationships with colleagues and customers, creating a positive team environment and helping your pharmacy deliver outstanding care every day. Whether you’re coordinating dispensing activities, supporting the development of team members or ensuring high professional standards are maintained, you’ll take pride in leading by example while helping improve the health and wellbeing of your local community.

Previous experience working in a pharmacy environment will help you succeed, but just as importantly, you’ll be someone who enjoys developing others, works collaboratively with colleagues and is committed to delivering excellent service and results.

We’re looking for someone who can demonstrate:

• Strong leadership skills, with the ability to motivate, coach and support colleagues to perform at their best.
• A professional, friendly and approachable manner, with the passion for delivering excellent customer care.
• Excellent communication skills, with the confidence to build positive relationships and act as a role model for your team.
• Strong organisational skills, with the ability to manage workloads, priorities and operational standards in a busy environment.
• A proactive and ambitious attitude, with the drive to achieve targets and identify opportunities for improvement.
• Excellent attention to detail and a commitment to maintaining safe, accurate and compliant pharmacy services.
• A genuine enthusiasm for learning and development, both for yourself and those around you.

To be considered for this role, you must hold a Level 3 Dispensary qualification (or equivalent) and be registered as a Qualified Pharmacy Technician with the General Pharmaceutical Council (GPhC). Experience at Accuracy Checking Technician or Dispensing Technician level is essential, while experience leading a team in a similar setting would be advantageous.

We’re looking for someone who enjoys making a genuine difference every day. You’ll take pride in delivering excellent pharmacy services, developing high-performing teams and creating an environment where customers feel valued, supported and cared for. Together, you’ll help ensure your pharmacy continues to provide safe, professional and community-focused healthcare services.

Benefits that support your career

Alongside the opportunity to support the health and wellbeing of your local community, you’ll receive a benefits package that’s just as rewarding:

• 30 days' annual leave (pro rata), including bank holidays
• A pension scheme with up to 12% employer contributions
• Generous colleague discounts across our family of businesses
• An annual discretionary colleague bonus to reward you for your hard work

We’re also proud to be an Investors in People Platinum employer, recognising our commitment to helping colleagues learn, develop and build rewarding careers. Whether you’re looking to strengthen your leadership experience or continue growing your pharmacy expertise, we’ll support you with ongoing training and opportunities to develop your career within Lincolnshire Co-op.

INDMP

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We’re owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on [phone], or alternatively you can email [e-mail].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.