Pharmacy Support Worker | The Christie NHS Foundation Trust

The Christie NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading cancer treatment center in Manchester seeks a Pharmacy Support Worker to assist in providing friendly and efficient service to patients. Responsibilities include supporting the pharmacy team, communicating effectively, and ensuring excellent patient care. This role offers a structured training program and opportunities for career progression within the organization.

Qualifications

• Must participate in a fully structured training program with a mentor.
• Ability to work flexibly in a busy pharmacy team.
• Patient-facing experience is beneficial.

Responsibilities

• Provide excellent patient care while maintaining confidentiality.
• Assist with training other colleagues within the team.
• Aid in the pack up and dispatch of patient medication.
• Liaise with Trust colleagues regarding patient medication.

Skills

Excellent patient care

Flexibility

Communication skills

Team player

Job description

Overview

As a Pharmacy Support Worker, the post holder will be working in both the inpatient and outpatient dispensaries and have responsibilities for providing a friendly and efficient service to patients and Trust colleagues. The successful candidate will be required to work flexibly to support our busy Pharmacy Team. The role is patient facing at times involving welcoming patients, providing information, receiving prescriptions, and signposting patients to other parts of the hospital. The position also involves creating prescription requests via phone or computer systems, the dispatching of medication and general support to the wider pharmacy team. A fully structured training programme will be provided and supported by a mentor within the team. There is potential career progression for suitable candidates for more senior roles throughout the business. The Christie Pharmacy are advocates of in-house career progression, providing career development opportunities to allow our team to enhance their skills and knowledge. Whether you are currently working in a pharmacy setting or have an interest in creating a career within pharmacy, we are looking for you to join our friendly and forward-thinking team.

Duties and Responsibilities

1. To always provide excellent patient care and ensure customer services are delivered in a manner that is appropriate, relevant, and respectful to all our patients.
2. To ensure waiting times for our patients are kept within agreed Key Performance Indicators.
3. To effectively communicate with various Christie Trust teams in a positive and professional manner.
4. To maintain confidentiality of patients and any other relevant information in accordance with the Data Protection Act.
5. To work as a team player within the pharmacy. Share your knowledge and skills, be flexible and willing to assist your colleagues.
6. Take personal responsibility to understand and support pharmacy line managers in the achievement of targets and deadlines.
7. Take personal responsibility to complete all required training and personal development.
8. To understand and comply with the Trust and TCP Ltd policies and professional standards.
9. To assist with the training of other colleagues within the team.
10. To assist patients and Trust colleagues, both face to face and via the telephone with medicine queries.
11. To assist in the pack up and dispatch of patient medication.
12. Photocopying and replenishment of patient information leaflets, warning labels and basic filing for both pharmacy departments.
13. To liaise with Trust colleagues to ensure patients admitted to wards receive their medication within a timely manner.
14. To aid in the replenishment of essential pharmacy consumables, ensuring the dispensary is adequately stocked.
15. Demonstrates the agreed set of values and is accountable for own attitude and behaviour.

About The Christie Pharmacy

The Christie Pharmacy Ltd Company (TCP) is a wholly owned subsidiary company, which is part of The Christie NHS Foundation Trust. The company was formed in December 2017 to provide a high-quality pharmacy service to both inpatients and outpatients of the Trust.

• dispensing and supplying medication to inpatients in wards and clinics
• supporting The Christie at Home service, allowing patients to receive certain cancer treatments from the comfort of their own home
• providing bespoke medication for The Christie at Salford, The Christie at Oldham and fourteen other outreach sites
• advising patients who want to self-medicate
• wholesale supplying medicines and devices to all wards on the Withington site

Context

The Christie NHS Foundation Trust manages the Christie Hospital, one of the largest cancer treatment centres in Europe. The Christie treats 40,000 patients per year, delivering over 30,000 chemotherapy treatments. The hospital has been awarded ‘outstanding’ twice by the Care Quality Commission. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, with about 15% of patients referred from other parts of the country.

Additional Information

This advert closes on Thursday 6 Nov 2025