Pharmacy Receptionist | East Lancashire Hospitals NHS Trust

East Lancashire Hospitals NHS Trust; Blackburn; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare facility in Blackburn is seeking a Pharmacy Receptionist to support medication delivery and customer service. Key responsibilities include processing prescriptions, coordinating medicine orders, and maintaining dispensing records. The ideal candidate should have previous pharmacy or retail experience, good organizational skills, and be able to work flexibly. This role offers flexible working arrangements and the core hours are from 08:00 to 19:00.

Qualifications

• Previous pharmacy or retail reception experience preferred.
• Ability to work flexibly and support the pharmacy team during core and weekend rota hours.

Responsibilities

• Receive and process hospital prescriptions according to dispensary procedures.
• Coordinate ward medicine orders and ensure timely distribution.
• Maintain dispensing records and manage returned pharmaceutical waste.
• Answer telephone calls and provide a friendly customer-friendly approach.
• Support dispensary team with clerical duties and repeat prescriptions.
• Collaborate with portering and pharmacy governance agendas.
• Adhere to SOPs and hygiene standards.

Skills

Organisational skills

Attention to detail

Customer service

Job description

East Lancashire Teaching Hospital’s inpatient pharmacy seeks a Pharmacy Receptionist to support medication delivery, customer service and the pharmacy team.

Responsibilities

• Receive and process hospital prescriptions according to dispensary procedures and the prescription tracker.
• Coordinate ward medicine orders, liaising with Senior Pharmacy Technicians, Assistants and department staff; ensure timely distribution to wards.
• Maintain dispensing records, ‘to‑follow’ logs, stock rotation, and manage returned pharmaceutical waste following SOPs.
• Answer telephone calls, redirect queries and provide a friendly customer‑friendly approach.
• Support the dispensary team with clerical duties, filing, and the preparation of repeat prescriptions for outpatient nursing.
• Collaborate with portering, pharmacy clinical governance and medicines risk management agendas.
• Adhere to SOPs, PPE guidance, hygiene standards and care of cleaning duties between shifts.

Qualifications

• Previous pharmacy or retail reception experience preferred.
• Good organisational skills and attention to detail.
• Ability to work flexibly and support the pharmacy team during core and weekend rota hours.

Hours and Employment

Core hours 08:00‑19:00; standard shift 09:00‑17:30 with 1‑in‑8 rota for weekends or overtime; flexible working arrangements offered.

The advert closes on 30 Oct 2025.