Pharmacy Office Manager and e-Rostering Manager

Bedfordshire Hospitals NHS Foundation Trust; Bedford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major NHS trust in the UK seeks a Pharmacy Office Manager and e-Rostering Manager to oversee administrative support within the pharmacy team. The ideal candidate will have extensive office management experience, a strong grasp of medical terminology, and proficiency with NHS IT systems. Responsibilities include managing e-Rostering and supporting senior management. This role requires excellent communication skills and the ability to work autonomously in a fast-paced environment.

Benefits

Access to training and development

Friendly work environment

Commitment to equality and diversity

Qualifications

• Extensive recent office management experience is essential.
• Strong technical expertise in operational IT is needed.
• Experience with NHS or public sector environments is preferred.

Responsibilities

• Provide comprehensive administrative support to Pharmacy team.
• Manage e-Rostering and administrative tasks efficiently.
• Support Chief Pharmacist and senior management in daily operations.

Skills

Office management

Communication skills

IT proficiency

Minute taking

Education

A-Level education

Higher level computing qualification

Level 3 NVQ in Business Administration

Tools

NHS IT systems

Various IT platforms

Job description

Pharmacy Office Manager and e-Rostering Manager

The closing date is 03 December 2025

We are excited to announce an opportunity for a motivated and enthusiastic individual to join our Pharmacy Department at Bedford Hospital as Pharmacy Office Manager.

This is a key role within the service and would be ideal for someone who enjoys contributing effectively within a busy team environment, works to a high standard, and can confidently use their own initiative.

To succeed in this position, you should have solid experience in general office management, ideally within the NHS, along with a good understanding of medical terminology.

In this role, you will provide comprehensive administrative support to the Pharmacy team, act as the e-Roster Manager, and offer direct support to the Chief Pharmacist and the Pharmacy Senior Management Team.

Main duties of the job

• The post holder will provide effective office management support to the Pharmacy Department at Bedford Hospital, ensuring key daily, weekly, and monthly tasks and reports are completed on time. This role is central to the smooth running of the Pharmacy office and requires independence, initiative, discretion, and strong communication skills. The ability to liaise confidently with external callers, hospital staff, and patients while maintaining a high standard of service is essential, along with a clear understanding of Pharmacy activities.
• A key responsibility will be delivering a comprehensive and confidential administrative service for e-Rostering. This includes detailed knowledge of the system, its build principles, and maintenance, as well as managing monthly processes and day-to-day operations. The post holder will also develop rules for staff shift allocation to ensure appropriate staffing levels and competencies.
• In addition, the role involves providing high-level administrative support to the Chief Pharmacist, Head of Pharmacy (Bedford Hospital site), and Head of Medicines Governance, Safety & Quality. Working collaboratively with colleagues, service users, and stakeholders, the post holder will contribute to the delivery of an efficient and effective Pharmacy service.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Job responsibilities

Refer to the Job Description and Person Specification attached.

The role will be responsible for three key functions:

• Pharmacy Office Manager
• Pharmacy e-Rostering Manager
• Administration Support / Committee Administration

Person Specification

Qualifications

• Education to A-Level
• Higher level computing qualification or equivalent practice to degree level
• Further or Higher Level education qualification e.g. Level 3 NVQ in Business Administration or equivalent

Experience

• Extensive recent office management experience
• Substantial experience of formal minute taking
• Experience of working with Senior Managers, Executives and Board
• Technical and operational expertise in the use of a range of IT platforms
• Previous NHS or public sector experience

Knowledge

• Advanced administrative procedures
• Ability to process complex and sensitive information
• Excellent written and verbal communication skills
• Able to produce high quality written reports
• Previous experience with NHS IT systems
• Familiarity with names of medicines and health conditions

Personal Skills

• High standards of computing skills
• Able to thrive on development / change
• Able to remain calm and work under pressure to meet deadlines
• Able to work autonomously

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Bedfordshire Hospitals NHS Foundation Trust