Pharmacy Office Manager and e-Rostering Manager

Oxleas NHS Foundation Trust; Bedford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent healthcare provider in Bedford is looking for a Pharmacy Office Manager to ensure the smooth running of the pharmacy office. The ideal candidate will have extensive office management experience and excellent communication skills. Responsibilities include managing e-Rostering and providing high-level support to the Pharmacy team. Join a supportive environment dedicated to healthcare excellence.

Benefits

Access to a training and development program

Inclusive recruitment practices

Supportive team environment

Qualifications

• Extensive recent office management experience.
• Experience of working with Senior Managers and Executives.
• Ability to process complex and sensitive information.

Responsibilities

• Provide effective office management support to the Pharmacy Department.
• Manage e-Rostering and staff shift allocation.
• Deliver administrative support to Senior Management.

Skills

Office management experience

Communication skills

IT platform expertise

Attention to detail

Education

Education to A-Level

Higher level computing qualification

Job description

Job overview

We are excited to announce an opportunity for a motivated and enthusiastic individual to join our Pharmacy Department at Bedford Hospital as Pharmacy Office Manager.

This is a key role within the service and would be ideal for someone who enjoys contributing effectively within a busy team environment, works to a high standard, and can confidently use their own initiative.

To succeed in this position, you should have solid experience in general office management, ideally within the NHS, along with a good understanding of medical terminology.

In this role, you will provide comprehensive administrative support to the Pharmacy team, act as the e‑Roster Manager, and offer direct support to the Chief Pharmacist and the Pharmacy Senior Management Team.

Main duties of the job

• The post holder will provide effective office management support to the Pharmacy Department at Bedford Hospital, ensuring key daily, weekly, and monthly tasks and reports are completed on time. This role is central to the smooth running of the Pharmacy office and requires independence, initiative, discretion, and strong communication skills. The ability to liaise confidently with external callers, hospital staff, and patients while maintaining a high standard of service is essential, along with a clear understanding of Pharmacy activities.
• A key responsibility will be delivering a comprehensive and confidential administrative service for e‑Rostering. This includes detailed knowledge of the system, its build principles, and maintenance, as well as managing monthly processes and day‑to‑day operations. The post holder will also develop rules for staff shift allocation to ensure appropriate staffing levels and competencies.
• In addition, the role involves providing high‑level administrative support to the Chief Pharmacist, Head of Pharmacy (Bedford Hospital site), and Head of Medicines Governance, Safety & Quality. Working collaboratively with colleagues, service users, and stakeholders, the post holder will contribute to the delivery of an efficient and effective Pharmacy service.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics‑led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience – we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarise yourself with all requirements of the job.

Detailed job description and main responsibilities

Refer to the Job Description and Person Specification attached.

The role will be responsible for three key functions:

• Pharmacy Office Manager
• Pharmacy e‑Rostering Manager
• Administration Support / Committee Administration

Person specification

Qualifications

Essential criteria

• Education to A‑Level
• Relevant short courses
• Higher level computing qualification or equivalent practice to degree level

Desirable criteria

• Further or Higher Level education qualification e.g. Level 3 NVQ in Business Administration or equivalent

Experience

Essential criteria

• Extensive recent office management experience
• Substantial experience of formal minute taking
• Experience of working with Senior Managers, Executives and Board
• Technical and operational expertise in the use of a range of IT platforms

Desirable criteria

• Previous NHS or public sector experience

Knowledge

Essential criteria

• Advanced administrative procedures
• Ability to process complex and sensitive information
• Excellent written and verbal communication skills
• Able to produce high quality written reports
• Attention to detail

Desirable criteria

• Previous experience with NHS IT systems
• Familiarity with names of medicines and health conditions

Personal Skills

Essential criteria

• High standards of computing skills
• Able to thrive on development / change
• Able to remain calm and work under pressure to meet deadlines
• Able to work autonomously

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.