Pharmacy Medical Counter Assistant

Britannia Pharmacy T/A Laville Limited; Vange; On-site; GBP 18,000 - 24,000; Full time

Job summary

A local pharmacy in Vange is looking for a Medical Counter Assistant to provide excellent customer service and support for healthcare needs. Responsibilities include receiving prescriptions, assisting customers, and promoting pharmacy services. The ideal candidate should be confident, motivated, and a team player, with a background in retail or healthcare preferred, but training will be provided. This role is a fantastic opportunity to make a difference in patients' lives while working in a friendly environment.

Qualifications

• Previous experience in pharmacy preferred, but retail or medical background accepted.
• Confident and hardworking individual with a keen interest in helping others.
• Motivated team player with strong communication skills.

Responsibilities

• Receive prescriptions from patients per company procedures.
• Order and sort repeat prescriptions efficiently.
• Visit local GP surgeries for prescription pickups and queries.
• Assist customers and refer to pharmacist when necessary.
• Sell over-the-counter medicines and provide healthcare advice.
• Ensure excellent customer service at all times.
• Maintain cleanliness and tidiness of pharmacy.

Skills

Customer service skills

Team player

Communication skills

Job description

As a Medical Counter Assistant, you will be a warm and friendly face for customers and patients who visit the pharmacy for their health needs including medication, consultations and advice. You must be a confident, hardworking, and a motivated team player with a keen interest in helping others. Previous experience in pharmacy preferred, however we will consider enthusiastic applicants with retail or medical background. Training will be provided.

Duties include:

• Receive prescriptions from patients in accordance to “Prescription Interception Procedure”
• Order and sort Repeat Prescriptions
• Visit local GP surgeries to pick up prescriptions or follow up queries
• Deal with customer queries and refer to pharmacist where appropriate
• Sell Over the Counter Medicines to patients
• Give appropriate healthcare advice
• Provide excellent Customer Service face to face and over the telephone
• Order and Receive Goods from suppliers in accordance to company protocol
• Promote products in a professional and ethical manner
• Advise patients of clinical services provided in the pharmacy
• Signpost to other healthcare services where relevant
• General Housekeeping – ensuring the pharmacy is clean and tidy