Pharmacy Homecare Administrator

University Hospitals Sussex NHS Foundation Trust; Haywards Heath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust in Haywards Heath is seeking a Homecare Admin to support patient care by managing data systems and coordinating medicine supply. The ideal candidate will possess strong IT skills and attention to detail, have experience in patient communication, and be able to work autonomously and within a team. This role includes processing prescriptions, maintaining accurate records, and assisting patients with queries. Flexible working options are available.

Benefits

Flexible working options

Employee wellbeing programs

Qualifications

• Ability to work autonomously and as part of a team.
• Experience in patient-facing communication.
• Commitment to high-quality patient care.

Responsibilities

• Process prescriptions through the JAC pharmacy system.
• Record workload/activity statistics.
• Maintain electronic systems.
• Assist in patient registration and consent.
• Resolve complex queries and maintain records.
• Investigate and resolve discrepancies with suppliers.

Skills

Strong IT skills

Attention to detail

Problem-solving abilities

Communication skills

Teamwork

Tools

JAC pharmacy system

CMM system

Job description

Role includes maintaining data systems and records accurately; effectively dealing with queries from patients or homecare suppliers; generating orders and processing through the pharmacy computer system, checking invoices for accuracy and providing assistance with patient registration onto the scheme. This post holder will be required to work autonomously with minimal supervision and as part of a team with clinical staff to deliver the highest standards of administrative homecare support possible for patients and staff.

The Homecare admin plays a vital role in supporting the safe, efficient delivery of homecare medicines across University Hospitals Sussex NHS Foundation Trust. Working with patients, pharmacy teams, homecare providers, and clinical staff, the post holder coordinates medicine supply, processes prescriptions and invoices via the CMM system, and ensures accurate record‑keeping. They act as the first point of contact for patient queries, helping resolve delivery issues and escalating concerns appropriately. The role involves patient‑facing communication, registration support, data reporting, and maintaining compliance with SOPs and confidentiality standards. The post holder participates in rota‑based working (including weekends/bank holidays), contributes to service improvement, and supports the training of new staff. This position requires strong IT skills, attention to detail, and a commitment to professionalism, teamwork, and high‑quality patient care.

Responsibilities

1. Process prescriptions through the JAC pharmacy system in a timely manner, on an as‑required basis.
2. Record workload/activity statistics including order volumes, the number of patient’s recruited homecare and the number of patients who have discontinued on a monthly basis.
3. Set up, maintain, and update electronic systems.
4. Assist other healthcare professionals in registering suitable patients onto the service, explaining the service and obtaining consent; proof‑check documents and communicate effectively to correct errors in a timely manner while exercising discretion to ensure patient confidentiality is maintained.
5. Ensure home delivery status is kept up to date on the database and all activity related to patients is recorded or amended; liaise with relevant personnel to answer queries about patient details; support the auditing of the service by accurate data collection; answer the phone and take relevant requests/messages; solve complex queries within self‑limitations or hand over to senior staff when appropriate; receive invoices, check for accuracy, and maintain records; use problem‑solving abilities to correct errors.
6. Analyse supplier statements received monthly and investigate and resolve discrepancies.

Important information for applicants

• A note on AI Use in Applications: We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation. Applications that rely heavily on AI‑generated content may misrepresent your abilities and could result in your application being rejected.
• Closing adverts early: In the event of exceptional interest, we may close adverts earlier than specified. Some adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached.
• Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
• DBS checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
• Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigration eligibility criteria. For further information, please visit the gov.uk website searching for “Skilled Worker.” It is your responsibility as the applicant to ensure that you meet this criteria.
• UHSussex reserves the right to close the role early if we receive a high volume of applications.

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute trusts, we are a leading example of the excellence, ambition and values that have embodied the NHS for over 70 years. Our hard‑working, talented and dedicated people work together towards a common goal: to deliver Excellent Care Everywhere for our patients, our people and our communities. We value compassion, inclusion and respect as our core values, treating our patients and staff with the same empathy we expect for ourselves. To support our staff’s wellbeing we offer an extensive programme and flexible working options. We are a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

We look forward to receiving your application and the start of your journey with UHSussex.

Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack