Pharmacy Customer Service Associate

Walgreens; Tees Valley; On-site; GBP 16,783 - 18,881; Part time

Job summary

A leading pharmacy chain in Tees Valley is seeking a Pharmacy Customer Service Associate. The role includes engaging with customers, assisting pharmacists, and ensuring compliance with policies. Candidates must be fluent in English and willing to work flexible hours, including evenings and weekends. Prior retail experience is preferred but not mandatory.

Qualifications

• Fluency in reading, writing, and speaking English is mandatory.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Assist the pharmacist in the practice of pharmacy.
• Engage customers and resolve issues for positive experience.
• Maintain compliance with state and local laws.

Skills

Fluent in English

Strong math skills

Customer service skills

Job description

Join to apply for the Pharmacy Customer Service Associate role at Walgreens.

Base pay range: $16.00/hr - $18.00/hr

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register and provide courteous, fair, friendly, efficient checkout service.
• Assist the pharmacist, under direct supervision, in the practice of pharmacy, including obtaining patient and drug information and processing prescriptions using pharmacy systems.
• Engage customers and patients by greeting them, offering assistance with products and services, and resolving customer issues to ensure a positive experience.
• Recommend items for sale, trade‑ups and/or companion items, and promote additional products.
• Process customer purchases, collect cash, give change, handle voids, returns, and exchanges, and take customers to the OTC aisle when possible.
• Keep counters, shelves, and displays clean, well merchandised, and properly stocked; perform inventory duties as directed.
• Assist pharmacy personnel with prescription preparation, medication verification, and workflow management.
• Report prescription errors promptly to the pharmacist and adhere to all Walgreens policies and the Pharmacy Code of Conduct.
• Maintain compliance with state and local laws regarding regulated products and other company policies.
• Support general store operations such as photo services, pick‑up responsibilities, and general maintenance.

Training & Development

• Earn and maintain PTCB certification through the designated state‑required program.
• Attend required training programs and maintain continuing education credits in healthcare and pharmacy.

Basic Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Preferred Qualifications

• Minimum of six months experience in a retail environment.
• Prior work experience with Walgreens.
• Strong math skills for accurate prescription filling (counting, measuring, weighing).
• Computer skills and knowledge of store inventory control.
• PTCB certification is a plus.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.