Pharmacy Counter Assistant

KFM; Greater London; On-site; GBP 29,000 - 31,000; Full time

Job summary

A healthcare support services provider in London is seeking a motivated Pharmacy Counter Assistant to join their Outpatient Pharmacy team. The role involves assisting in the management of retail medicines, providing patient advice, and ensuring adherence to Standard Operating Procedures. Ideal candidates should have GCSEs and NVQ Level 2 in Pharmacy Services. Competitive compensation of £29,050 - £30,100 per annum plus bonuses is offered.

Qualifications

• Previous experience in a hospital or community pharmacy setting.

Responsibilities

• Assist with the ordering, storage, and management of retail medicines and products.
• Issue completed prescriptions to patients under the guidance of the Responsible Pharmacist.
• Provide advice on medicines and health-related queries.

Skills

Strong communication and customer service skills

Ability to work accurately under pressure

Comprehensive IT and retail till skills

Education

GCSEs in English, Maths, and Science (Grade AC) or equivalent

NVQ Level 2 in Pharmacy Services or equivalent experience

Job description

Assist in the ordering and management of retail medicines and products within the Outpatient Pharmacy, working collaboratively with pharmacy staff under the guidance of the Pharmacy Manager. Support the identification of potential issues in medicine administration, including drug interactions, newly prescribed medications, and factors affecting patient compliance. Contribute to delivering a high-quality, timely outpatient service and ensure the safe, accurate dispensing of prescriptions. Provide patients with advice on medicine use and general health within your competence, referring to a pharmacist when necessary. Handle completed prescriptions under the supervision of the Responsible Pharmacist, offering feedback on patient queries or information provided. Maintain proper storage conditions for retail products to ensure safety and compliance.

Main duties of the job

The Pharmacy Counter Assistant supports the delivery of a patient-focused pharmacy service by ensuring efficient retail operations and adherence to Standard Operating Procedures. Key responsibilities include assisting with medicines management, covering selection, procurement, storage, and safe disposal, while maintaining compliance with health, safety, and confidentiality standards. The role involves providing advice on medicines and general health within competence, issuing prescriptions under pharmacist supervision, and promoting effective communication among staff. Financial duties include monitoring stock levels, reviewing demand, and reporting discrepancies. The post holder contributes to quality assurance, risk management, and governance through audits, policy reviews, and adherence to equality and diversity principles. Professional development is encouraged through training, appraisals, and participation in continuous learning. Overall, the position requires collaboration, accountability, and commitment to maintaining high standards of patient care and pharmacy operations.

About us

KFM is a provider of healthcare support services. The purpose of KFM is to partner with and support healthcare providers in providing world class patient care, with all profits and cost savings reinvested in the NHS. KFM provides a fully managed service across all clinical areas which includes providing all required clinical supplies and equipment along with maintenance, training and technical support, endoscopy decontamination, sterile services, renal dialysis support, outpatients pharmacy, radiology IT, transformation and project management. KFM also runs a procurement and contract management service for all departments. KFM is a Limited Liability Partnership owned by Kings College Hospital NHS Foundation Trust with no private sector partners. KFM is a public authority not a private company. KFM has an annual turnover of around £150 million and 250 staff.

Job responsibilities

Counter Assistant

Location:On site. London, Denmark Hill

Salary: £29,050 £30,100 per annum plus up to 12% Annual Bonus

Role Type:Permanent

KFM is looking for a motivated Pharmacy Counter Assistant to join our Outpatient Pharmacy team at Denmark Hill. This is an exciting opportunity to be part of a service that reinvests in the NHS and supports world-class patient care.

About the Role

As a Counter Assistant, you will play a key role in delivering a safe, efficient, and patient-focused pharmacy service. Working closely with pharmacists and other team members, you will ensure prescriptions are dispensed accurately and provide advice on medicines and general health matters within your scope of practice.

Key Responsibilities

• Assist with the ordering, storage, and management of retail medicines and products.
• Issue completed prescriptions to patients under the guidance of the Responsible Pharmacist.
• Provide advice on medicines and health-related queries, referring to a pharmacist when necessary.
• Maintain stock levels and ensure products are stored appropriately.
• Support the development and adherence to Standard Operating Procedures.
• Contribute to a high-quality outpatient service and promote excellent customer care.

About You

• GCSEs in English, Maths, and Science (Grade AC) or equivalent.
• NVQ Level 2 in Pharmacy Services or equivalent experience.
• Previous experience in a hospital or community pharmacy setting.
• Strong communication and customer service skills.
• Ability to work accurately under pressure and as part of a team.
• Comprehensive IT and retail till skills.

Working Hours: 37.5 hours per week on a rota basis, including flexibility to meet service needs.

Additional Requirements: Enhanced DBS check required.

Join us and be part of a team that values professionalism, patient care, and continuous development.

Closing Date:30th November 2025

Interview Dates:

• 1st stage interviews will take place on10th - 11th December 2025
• 2nd stage interviews will take place on Monday 15th December 2025 with a requirement to spend and additional 1 hour within the Outpatient Pharmacy.

If you require any further information please contact the recruitment team at [e-mail].

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.