Pharmacy Branch Manager - Customer Care & Ops Leader

Juno Healthcare Consulting Ltd; Sunderland; On-site; GBP 22,000 - 26,000; Full time

Job summary

Avicenna Pharmacy in Sunderland is seeking a Non-Pharmacist Branch Manager. You must be a fully qualified dispenser with NVQ2 in Pharmacy Services or accredited equivalent and MCA qualification.

You will lead branch operations, maintain strong customer relationships, and support pharmacy services while representing the community-focused pharmacy on a day-to-day basis. Key requirements include customer-focused experience, confidentiality, accurate medicines handling, and strong interpersonal and

Qualifications

• Essential: NVQ2 in Pharmacy Services or accredited equivalent course.
• Must hold a Medicine Counter Assistant (MCA) qualification.
• Experience in a customer focused environment and confidentiality.
• Demonstrates self-motivation, initiative and good interpersonal skills.

Responsibilities

• Participate in all branch processes and establish relationships with customers, patients and healthcare professionals.
• Assist in delivering pharmacy services where appropriate.
• Act as ambassador for Avicenna Pharmacy, serving the community and daily customer interactions.

Skills

Customer focus

Confidentiality

Medicines handling

Self-motivation

Interpersonal skills

Prioritisation

Deadline oriented

Education

NVQ2 in Pharmacy Services or equivalent

Medicine Counter Assistant (MCA) qualification

Job description

Avicenna Pharmacy in Sunderland is seeking a Non-Pharmacist Branch Manager. You must be a fully qualified dispenser with NVQ2 in Pharmacy Services or accredited equivalent and MCA qualification.

You will lead branch operations, maintain strong customer relationships, and support pharmacy services while representing the community-focused pharmacy on a day-to-day basis. Key requirements include customer-focused experience, confidentiality, accurate medicines handling, and strong interpersonal and