Pharmacy Assistant Technical Officer- Patient Services (ATO)

Gloucestershire Hospitals NHS Foundation Trust; Gloucester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Gloucester is seeking a Pharmacy Assistant to support the delivery of a safe and effective pharmacy service. Responsibilities include managing prescriptions, assisting patients and hospital staff, and supporting the distribution team. We offer flexible working opportunities, a competitive NHS pension scheme, and robust career development programs. Join us to make a difference in our community.

Benefits

Flexible working opportunities

Generous annual leave

NHS pension scheme

Access to on-site nurseries

Qualifications

• General pharmaceutical duties to assist in delivering a safe and effective Pharmacy service.
• Experience in managing dispensary procedures and handling patient interactions.
• Ability to organize workload and provide cover as necessary.

Responsibilities

• Serve as the first point of contact for patients and hospital staff.
• Manage dispensary phones and emails, ensuring accurate data entry.
• Support the Stores and Distribution team with stock management.

Job description

Responsibilities

Under the supervision of a Section Manager or deputy, undertake general pharmaceutical duties to assist in delivering a safe and effective Pharmacy service in accordance with current policies, procedures and legal requirements.

• Serve as the courteous first point of contact for patients and hospital staff, ensuring adherence to dispensary procedures.
• Receive and process prescriptions and requests according to procedures, handling simple queries or escalating when required.
• Manage dispensary phones and emails, ensuring accurate data entry in WebTracker and EMIS.
• Highlight urgent prescriptions, liaise with ward and clinical teams on discharge progress and coordinate with porters and volunteers for prompt delivery.
• Maintain dispensary cleanliness, replenish supplies, order labels and leaflets and conduct stock checks.

Distribution Duties

• Support the Stores and Distribution team by providing a top‑up service to wards, ensuring stock levels, rotation and expiry checks.
• Process and assemble ward orders, manage returned medicines for reuse or disposal and maintain records.

General Duties

• Follow all Standard Operating Procedures, Health and Safety and security requirements.
• Organise and prioritise own workload, providing cover when necessary.
• Assist in training new staff, participate in audits and service reviews and support continuous improvement.
• Provide weekend and bank holiday cover as required and uphold the Trust's values in all duties.

About Gloucestershire Hospitals

• As the county's largest employer, we provide high‑quality acute, elective and specialist services to more than 650,000 people.
• Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.
• With over 9,000 employees representing more than 95 nationalities, we foster an inclusive environment where everyone feels they belong.
• We invest heavily in innovation, research and transformation, with more than 100 active clinical studies and major developments underway.

Benefits

• Flexible working opportunities, generous annual leave and competitive bank rates.
• NHS pension scheme, local discounts, access to on‑site nurseries and reduced public transport costs.
• Reward and recognition schemes and a wide range of health and wellbeing initiatives.
• Structured development programmes, mentoring and leadership opportunities to help you progress in your career.

Career Opportunity

Be part of Gloucestershire Hospitals, explore your future with us today.