Pharmacy Assistant Technical Officer (ATO)

Whittington Health NHS Trust; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the City of Westminster is looking for a Pharmacy Support Worker to assist in providing high-quality services in the pharmacy department. You will dispense and label prescriptions, manage stock supplies, and support staff. The role requires good customer service skills and the ability to work effectively under pressure. An essential qualification is achieving GCSEs in Maths and English at Grade C or above. This position offers a chance to contribute positively to patient care and ensure operational efficiency in the pharmacy.

Responsibilities

• Dispense and produce labels for prescriptions accurately.
• Participate in ward and department top-up service.
• Supply stock items to wards and departments.
• Ensure dispensary is stocked for operations.
• Respond to enquiries from ward staff.

Skills

Good customer service and interpersonal skills

Ability to prioritise and organise work

Working under pressure

Accurate data entry

Education

GCSEs in Maths and English at Grade C (4) or above

Job description

Overview

The post holder will provide support to the Professional and Technical staff within the pharmacy department, assisting in the provision of a high-quality service to patients, trust staff and wards and departments. The post holder will work on a rota between dispensary, distribution and stores.

Responsibilities

• Dispense and produce labels accurately for all types of prescriptions including controlled drugs in a timely manner.
• Take part in ward, clinic and department top‑up service.
• Participate in the assembly and supply of stock items to wards and departments, and record all issues using the pharmacy computer system.
• Ensure that the dispensary is stocked with items required for dispensing (e.g., bottles, caps, cartons, paper bags).
• Respond to straightforward enquiries from ward staff, in person or via the telephone, and refer to an appropriate member of the pharmacy team.
• Receive goods coming into the pharmacy department including all goods for the Whittington Pharmacy Shop CIC, from external suppliers and hospital supplies department.

Safeguarding

All staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults. This requires familiarisation with and compliance with London Child Protection Procedures and protocols, London Multi‑Agency Safeguarding Vulnerable Adults procedures, local information sharing protocols, reporting lines, required training and supervision, and professional boundaries and codes of conduct.

Qualifications

• Good customer service and interpersonal skills.
• Demonstrated ability to prioritise and organise work to meet deadlines.
• Ability to work to a high standard within the team, or using own initiative, and be able to work under pressure.
• Ability to input data accurately and self‑check as you work.
• Must have GCSEs in both Maths and English at Grade C (4) or above, or equivalent.

Equal Opportunity

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. We are committed to employing a workforce which is as representative as possible of this population.