Pharmacy Assistant (Logistics)

Bristol NHS Foundation Trust; West of England; On-site; GBP 21,000 - 25,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Pharmacy Logistics Assistant to support safe, efficient medicines transportation and distribution across the Trust and to patients in the community. You will coordinate deliveries, liaise with staff and external providers, and ensure GDP-compliant handling and accurate records.

With a strong emphasis on confidentiality, teamwork, and customer service, you’ll contribute to audits, service improvements and a high standard of care while flexible weekend and

Qualifications

• GCSE English and Maths at grade A* - C / 4-9.
• Level 2 Qualification in Pharmacy Services.
• Completion of all NBT Commercial Services (Logistics) Pharmacy Assistant Competencies, or equivalent experience within Pharmacy Services
• Excellent IT skills, including accurate data entry and experience using Microsoft Office software.
• Good interpersonal skills and ability to communicate effectively.
• Knowledge of General Data Protection Regulations (GDPR) and the importance of maintaining confidentiality.
• Ability to identify and resolve routine problems and discrepancies, escalating appropriately when required.
• Excellent time management and organisational skills with the ability to work independently, prioritise workload and meet deadlines in a busy environment.
• Previous employment in hospital or community pharmacy
• Recent experience in an administrative or clerical role within a busy customer / patient focused environment
• Experience in patient orientated services with an understanding of patient care
• Self-motivated with the ability to work effectively under pressure
• Able to work both independently and collaboratively as part of a team
• Willing to learn and follow guidance and instructionsLogical and methodical approach with a high level of attention to detail and accuracy.

Responsibilities

• Coordinate deliveries and collections, liaise with pharmacy staff, healthcare professionals, patients, carers and external delivery providers.
• Receive, handle, store, pack and transport medicines in accordance with GDP and relevant legislation.
• Maintain accurate delivery and transportation records; respond to enquiries by phone, email and in person.
• Use pharmacy computer systems and electronic databases to record and monitor service activity; investigate routine delivery issues.
• Support stock distribution, assist with route planning and scheduling; ensure medicines reach patients and providers on time.
• Maintain confidentiality and comply with GDP, GDPR, health and safety and information governance.

Skills

GCSE English and Maths

Level 2 Qualification in Pharmacy  Ser

Excellent IT skills

Good interpersonal skills

Knowledge of GDPR and confidentiality

Experience in hospital or community  3

Ability to work under pressure

Education

GCSE English and Maths (A*-C/9-4)

Level 2 Qualification in Pharmacy Services

Job description

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job Overview

The Pharmacy Assistant (Logistics) is a key member of the Pharmacy Logistics team, supporting the safe and efficient operation of Pharmacy Logistics services across Southmead Hospital Operating Unit.

Working with increasing autonomy under the supervision of the Logistics Supervisor and Logistics Team Leader, the postholder will manage their allocated workload, prioritising tasks to support the timely transportation, storage and distribution of medicines and pharmaceutical products.

The postholder will support the safe handling, storage, packing and transportation of medicines and pharmaceutical products to Trust departments, approved external recipients and patients in accordance with relevant legislation, departmental procedures and Good Distribution Practice (GDP) requirements.

The role requires effective communication with pharmacy staff, Trust colleagues, patients, carers and external organisations to support medicine supply, coordinate deliveries and resolve routine queries. The postholder will contribute to the continuity and improvement of Pharmacy Logistics services, maintaining high standards of accuracy, confidentiality, governance and patient care.

Main duties of the job

As a Pharmacy Logistics Assistant, you will support the safe, efficient and timely transportation of medicines and pharmacy supplies across the Trust and to patients in the community. You will coordinate deliveries and collections, liaise with pharmacy staff, healthcare professionals, patients, carers and external delivery providers, and ensure requests are managed in line with service priorities.

The role includes receiving, handling, storing, packing and transporting medicines in accordance with departmental procedures, Good Distribution Practice (GDP) requirements and relevant legislation. You will maintain accurate records, update electronic systems, investigate routine delivery queries and respond to telephone, email and face-to-face enquiries in a professional and customer-focused manner.

You will prioritise urgent and time-critical requests, support delivery scheduling and stock distribution activities, and help ensure medicines reach patients and healthcare providers safely and within required timescales. The post holder will maintain confidentiality, comply with Trust policies and information governance requirements, and contribute to audits, service improvements and quality assurance activities. Flexibility to support weekend and extended-hours service provision may be required.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed Job Description And Main Responsibilities

The Pharmacy Logistics Assistant is responsible for supporting the safe, efficient and timely transportation and distribution of medicines and pharmacy supplies across the Trust and to patients in the community. The post holder will coordinate deliveries and collections, liaise with pharmacy staff, healthcare professionals, patients, carers and external delivery providers, and ensure activities are carried out in accordance with Trust policies, departmental procedures and relevant legislation.

Key responsibilities include coordinating and prioritising medicine deliveries, including urgent and time-critical requests; receiving, handling, storing, packing and transporting medicines and pharmaceutical products; maintaining accurate delivery and transportation records; and responding to enquiries by telephone, email and face-to-face communication.

The post holder will use pharmacy computer systems and electronic databases to record and monitor service activity, investigate routine delivery issues and discrepancies, and elevate more complex concerns appropriately. They will support stock distribution activities, assist with route planning and scheduling, and contribute to the day-to-day operation of Pharmacy Logistics services.

The role requires close working with colleagues across Pharmacy and the wider Trust to ensure medicines reach patients and healthcare providers safely and within required timescales. The post holder will maintain confidentiality, comply with Good Distribution Practice (GDP), GDPR, health and safety and information governance requirements, and contribute to audits, quality improvement initiatives and service developments.

The Pharmacy Logistics Assistant will work independently within established procedures while contributing positively to team objectives and maintaining a high standard of customer service. The role may involve frequent walking, manual handling activities and participation in weekend, bank holiday and extended-hours service provision as required.

Person specification

• GCSE English and Maths at grade A* - C / 4-9.
• Level 2 Qualification in Pharmacy Services. For example: Buttercups Pharmacy Support Worker Course.
• Completion of all NBT Commercial Services (Logistics) Pharmacy Assistant Competencies, or equivalent experience within Pharmacy Services
• Excellent IT skills, including accurate data entry and experience using Microsoft Office software.
• Good interpersonal skills and ability to communicate effectively.
• Knowledge of General Data Protection Regulations (GDPR) and the importance of maintaining confidentiality.
• Ability to identify and resolve routine problems and discrepancies, escalating appropriately when required.
• Excellent time management and organisational skills with the ability to work independently, prioritise workload and meet deadlines in a busy environment.
• Previous employment in hospital or community pharmacy
• Recent experience in an administrative or clerical role within a busy customer / patient focused environment
• Experience in patient orientated services with an understanding of patient care
• Self-motivated with the ability to work effectively under pressure
• Able to work both independently and collaboratively as part of a team
• Willing to learn and follow guidance and instructionsLogical and methodical approach with a high level of attention to detail and accuracy.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.