Pharmacy Area Support Assistant

Lincolnshire Co-op; Lincoln; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

30 days annual leave

Pension up to 12% employer

Colleague discount

Discretionary bonus

Tea and coffee provisions

Job summary

Lincolnshire Co-op is seeking a Pharmacy Area Support Assistant to work with our Pharmacy Area Manager and support pharmacies across the area. The role focuses on delivering strong operational standards and excellent customer and patient experiences.

You will work hands-on with pharmacy teams, support colleagues and local partners, turning ideas into action and spotting opportunities to improve services and processes.

Qualifications

• Experience of leading, supporting or developing teams within a retail/healthcare environment.
• Experience within retail, merchandising, operational management, pharmacy or healthcare.
• Strong communication skills and the ability to build relationships at all levels.
• A caring and empathetic approach when dealing with customers, patients and colleagues.
• Confidence coordinating people, resources and day-to-day operational activity.

Responsibilities

• Support pharmacy teams with operational challenges and practical solutions.
• Help introduce and improve NHS and private pharmacy services.
• Build relationships with pharmacy teams, central support functions and local partners such as GP practices.
• Support staffing, recruitment and resource planning across our pharmacies.
• Coach and develop colleagues, helping them build confidence and capabilities.
• Support performance management and other HR processes.
• Monitor service KPIs, identify opportunities for improvement and help teams achieve goals.
• Carry out audits and support pharmacies with compliance and regulatory requirements.

Skills

Team leadership

Retail operations

Pharmacy knowledge

Communication skills

Customer care

Resource coordination

Proactivity

Commercial awareness

THRIVE values

Job description

About the role:

What if your next role could help shape how our pharmacies operate?

Our Pharmacy teams are at the heart of the communities we serve. But behind every great pharmacy team is the right support, guidance and challenge to help them perform at their best.

That’s where you come in.

We’re looking for a Pharmacy Area Support Assistant to work alongside our Pharmacy Area Manager, supporting our pharmacies across the area to deliver great services, strong operational standards and an excellent experience for our customers and patients.

This is a varied, hands-on role where no two days are likely to look the same. You’ll work with pharmacy teams, support colleagues, local partners and managers, helping turn ideas into action and spotting opportunities to make things work even better.

So, what will you be doing?

You’ll be a key support to the Pharmacy Area Manager, helping pharmacies deliver their plans and continuously improve.

You could be:

• Supporting pharmacy teams with operational challenges and finding practical solutions
• Helping introduce and improve NHS and private pharmacy services
• Building relationships with pharmacy teams, central support functions and local partners such as GP practices
• Helping teams make the most of their skills and resources to deliver great service
• Supporting staffing, recruitment and resource planning across our pharmacies
• Coaching and developing colleagues, helping them build their confidence and capabilities
• Supporting performance management and other HR processes
• Monitoring service KPIs, identifying opportunities for improvement and helping teams achieve their goals
• Carrying out audits and supporting pharmacies with compliance, quality and regulatory requirements
• Helping pharmacies prepare for inspections and ensuring they’re meeting the standards we expect
• Sharing great ideas and best practice across our pharmacies
• Supporting commercial activity and merchandising to help our pharmacies perform
• Getting involved in projects that improve our processes, services and customer experience

Ultimately, you’ll help our pharmacy teams work smarter, develop their skills and deliver the best possible service to our communities.

For more information about the role, please see the full job description which is available as a download on this page.

About You

What will you bring?

You’ll have significant experience of leading or supporting teams within a retail or healthcare environment, alongside an understanding of pharmacy or healthcare operations.

We’re looking for someone who enjoys working with people, is comfortable managing different priorities and isn’t afraid to ask questions, challenge the way things are done and look for a better approach.

You’ll bring:

• Experience of leading, supporting or developing teams
• Experience within retail, merchandising, operational management, pharmacy or healthcare
• Strong communication skills and the ability to build relationships at all levels
• A caring and empathetic approach when dealing with customers, patients and colleagues
• Confidence coordinating people, resources and day-to-day operational activity
• A proactive, enthusiastic and confident approach
• An understanding of commercial and operational performance
• A genuine interest in helping teams improve and succeed
• An approach that reflects our THRIVE values

Most importantly, you’ll be someone who gets things done. You’ll be comfortable being hands-on, working alongside teams and helping turn challenges into opportunities.

What’s in it for you?

In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

• 30 days annual leave (including bank holidays) (pro‑ratio)
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Discretionary colleague bonus to reward you for your hard work
• Free tea and coffee provisions for all colleagues during rest breaks at work

We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.

About Us

From a single store in 1861 we have grown to be one of the most successful co‑operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We’re owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like you to get in touch with us about anything else, please contact our Recruitment team on [phone], or alternatively you can email [e-mail].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.