Service Advisor Apprenticeship

Inspiro Learning; Eastleigh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading apprenticeship provider in the UK is seeking a Customer Service Practitioner apprentice to enhance customer experiences and support various departments. The role involves managing bookings, customer communications, and administrative tasks while promoting service plans. Ideal candidates will have GCSEs in Maths and English, showcasing enthusiasm and strong communication skills. This apprenticeship offers a promising career path with development opportunities upon completion.

Responsibilities

• Arrange bookings and appointments, interacting with customers face-to-face and on the phone.
• Complete relevant paperwork for customer service and centre records, including invoices and warranty claims.
• Liaise with departments to deliver an excellent customer experience.
• Assist with the sale of accessories and service plans.

Skills

Enthusiasm and willingness to learn

Teamwork

Strong communication

Customer Service

Education

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject

Scottish National 5 Grades A - C or above in English, Maths, and either a Science or Technical subject

Job description

Programme name: Customer Service Practitioner Standard (Level 2)

Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.

The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.

Job description

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

• Customer Service: arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
• Administration: completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
• Teamwork: liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
• Promotion: assisting with the sale of accessories and service plans.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Qualifications required

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.

• Equivalent grades include: BTEC first diplomas and certificates, OCR Nationals, Key Skills Level 2, NVQs, Essential Skills (Wales), Functional Skills Level 2, Core Skills (Scotland).

We accept predicted grades and conditional offers can be made based on predicted grades.

Personal qualities

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service

Things to consider

• As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation or any other protected characteristic.
• English and Maths guidance from the government changed on 11th February 2025. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.
• The closing date for this vacancy is 12th February and interviews are expected to be held 19th February. We reserve the right to close the advert early if we receive a sufficient number of applications. We therefore advise candidates to submit their applications as early as possible to avoid disappointment.