Pet Welfare Assistant - Onsite Services

Blue Cross For Pets; Thirsk; On-site; GBP 24,000; Part time

Job summary

A leading animal welfare organization is seeking a part-time Pet Welfare Assistant in Thirsk. The role involves caring for pets, assessing their needs, and supporting rehoming efforts. Ideal candidates will have experience in animal handling and excellent communication skills. The position requires a full driving license and offers a competitive salary of £23,993 per year.

Benefits

38 days holiday annually

Health and wellbeing support programs

Pension scheme

Life assurance

Discount on pet insurance

Qualifications

• Experience in animal welfare environments preferred.
• Must hold a current full driving licence.
• Excellent written and verbal communication skills required.

Responsibilities

• Caring for pets and assessing their needs.
• Ensuring welfare standards and rehabilitation plans are followed.
• Communicating with pet owners and adopters.

Skills

Experience with domestic animals

Customer service

Communication skills

Organizational skills

Empathy

Resilience

Education

Qualification in animal behaviour or training

Tools

Computer systems

Job description

Pet Welfare Assistant - Onsite Services

Application Deadline: 30 November 2025

Department: Rehoming & Fostering Services

Employment Type: Permanent

Location: Thirsk

Reporting To: Amy Winder

Compensation: £23,993 / year

Description

Contract: Permanent, part time – 15 hours over 2 days

Salary: £23,993 FTE

Location: Thirsk, YO7 3SE

Closing date: Sunday 30th November 2025

Interview date: TBC

We’re recruiting a Pet Welfare Assistant for onsite animal care, for our Rehoming & Fostering team in Thirsk!

At Blue Cross, we're dedicated to providing the best care possible to pets in need. As a Pet Welfare Assistant for our onsite services, you'll play an important role in our mission, ensuring that every pet receives the love, attention, and support they deserve during their stay at our Thirsk rehoming centre.

More about the role

As a skilled animal handler and assessor, you will be responsible for the ‘preparation stage’ with the pets in our care which involves caring, carrying out assessments and rehabilitation plans, preparing them for the ‘adoption stage’ or the best possible outcome for their circumstances with minimal delay.

As a Pet Welfare Assistant, you will ensure that the welfare standards are met and that rehabilitation plans are followed and supported for pets in our care. Working independently and with the team you will carry out meetings with owners giving up their pet, ensuring all information is recorded, paperwork completed and that the pet is immediately assessed for behavioural or veterinary problems. Working closely with the Adoptions Coordinator you will provide additional in person or virtual advice and practical demonstrations to ensure adoptees are fully aware of the work that has been done with the pet and how to continue with any other additional behaviour training or medical provision.

Working pattern

This is a part-time role, working 15 hours per week on a rota to include weekends and public holidays.

Week 1: Tuesday, Saturday

Week 2: Sunday, Tuesday

At our Thirsk rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on site. Occasionally, you will be expected to carry out night checks or stay in onsite accommodation overnight when the resident team members are either not working or away for a period of time.

A full driving licence is required for this role, and as part of your role you will be using company vehicles to transport pets.

If you excel in an environment where you can see the difference you make every day, then this could be the role for you.

About you

As a skilled animal handler and assessor, you will be intuitive with pets, empathetic and welfare focused having worked in a similar animal related environment. You will also be used to assessing the needs of a pet, alert to the behavioural signs and have a basic knowledge of the use of medication e.g., hibiscrub, flea and tick treatments, diabetes management. In addition, you will have a fundamental understanding that the best welfare intervention for a pet is to find a new home and leave on site pet accommodation as quickly as possible.

You will be self-motivated, forward thinking with a collaborative and creative approach to your work, which will ensure to bring your best pragmatic ideas for the care of the pets to ensure the best outcome is achieved. In addition, you will be able to quickly assimilate information, be competent at accurately recording information while also conducting conversations with clients and stakeholders. You will be an excellent communicator, approachable with strong interpersonal skills.

You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.

Knowledge, skills, and experience

• Experience of having previously worked or volunteered with domestic animals or in an animal welfare environment.
• Previous experience in working in a customer focused environment and used to achieving a high level of customer satisfaction.
• Excellent written and verbal communication skills.
• Good organisational and administration skills to include computerised systems.
• Current full driving licence.

It would be great (but not essential) if you also had:

• Qualification or similar experience in animal behaviour or animal training.
• Experience of cash handling.
• Experience of working to strict health and safety procedures.
• Understanding of safeguarding issues.

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.

How to apply

Click the apply button below and complete the online application process before the closing date on Sunday 30th November 2025.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.