Pet Welfare Assistant – Off-site Services

Association of Dogs and Cats Homes (ADCH); Kimpton; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

38 days holiday (full-time) + service

Wellbeing support

Free GP via MetLife

Health cash plan

Employee assistance programme

Pension scheme

CPD support

Life assurance

Pet insurance discount

Volunteer days

Job summary

Blue Cross in Hertfordshire is recruiting a Pet Welfare Assistant for off-site services to support our Rehoming & Fostering team. You will manage pet cases, ensure welfare standards, and support fast assessments for homes in off-site care, including foster and Home Direct arrangements.

The role involves customer-facing duties, on-site accommodation, and occasional night checks on a 37.5-hour week on a rotating schedule. A caring, resilient approach is essential.

Qualifications

• Experience with domestic animals or in an animal welfare environment.
• Ability to accurately record information and communicate with others.
• Customer-focused with high level of satisfaction.
• Good organisational and administration skills including computerised systems.
• Full driving licence.
• Must demonstrate Blue Cross values.
• Desirable: qualification in animal behaviour or training.
• Desirable: cash handling experience.
• Desirable: awareness of health and safety procedures.
• Desirable: safeguarding understanding.

Responsibilities

• Manage a specific number of pet cases within off-site care.
• Ensure welfare standards and rehabilitation plans in foster homes.
• Assess pets for new homes in off-site services quickly.
• Provide excellent customer service as the centre's public face.
• Occasionally undertake night checks or stay in onsite accommodation.

Skills

Empathy

Animal welfare experience

Communication skills

Customer service

Driving licence

Team collaboration

Record-keeping

Tools

Computerised systems

Job description

Blue Cross

Location: Hertfordshire

Salary: £24,976

Hours: 37.5

Contract Type: permanent

Closing Date: 25 November 2026

Contract: Permanent, full time, 37.5 hours per week

Salary: £24,976 per annum

Location: Hitchin, SG4 8EU

Closing date: Wednesday 25th November 2026

1st stage interview dates: 1st & 2nd December 2026

2nd stage animal handling assessment: 8th – 10th December 2026

We're recruiting a Pet Welfare Assistant for off-site animal care, for our Rehoming & Fostering team in Hertfordshire!

At Blue Cross, we're dedicated to providing the best care possible for pets in need. As a Pet Welfare Assistant for our off-site services, you'll play an important role in our mission, ensuring that every pet receives the love, attention, and support they deserve whilst they are in our off-site care.

Our Hertfordshire rehoming centre, based in Kimpton, originally opened in the 1940s and have facilities for dogs, cats and small pets. Our newly refurbished facilities include 20 kennels, five puppy pens and 29 cat pens, which includes a mother and kitten unit. We also have indoor rabbit space and rooms for small pets.

Our dedicated Rehoming & Fostering team, supported by an incredible network of volunteers, helps pets and people across Hertfordshire and beyond. The team plays a vital role in finding loving new homes for pets through both centre-based adoptions and our Home Direct scheme, which allows pets to remain in a home environment while they wait to be adopted. By working closely with adopters, owners and foster carers, the team helps ensure every pet has the best possible chance of finding the right home.

More about the role

As a Pet Welfare Assistant – Off-site Services, you will be responsible for expertly managing a specific number of pet cases within the off-site pet care service, these can be rehoming pets in foster care or Home Direct service or pets in temporary crisis care.

You will be ensuring welfare standards are met and that rehabilitation plans are followed and supported for pets in foster homes. As we want to help as many pets as possible, this role will be responsible for ensuring the assessment of pets preparing for a new home in off‑site services is completed in the quickest amount of time.

For many, the centre will be the public face of Blue Cross so you will need to ensure that good customer service is at the heart of every interaction. At Blue Cross we are ambitious, and the work carried out by our centres is key in achieving our strategy and ensuring that ultimately, we help more pets and people.

At our Hertfordshire rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on site. Occasionally, you will be expected to carry out night checks or stay in onsite accommodation overnight when the resident team members are either not working or away for a period of time.

This is a full‑time role working 37.5 hours per week on a two‑week rota which includes every other weekend:

Week one: Monday, Tuesday, Wednesday, Thursday, Saturday & Sunday

Week two: Monday, Wednesday, Thursday & Friday

About You

The person will be empathetic, intuitive, and focused on animal welfare, with experience in a similar environment. You can assess pet needs, recognise behavioural signs, and have a basic understanding of medications. Self‑motivated and collaborative, you bring practical, creative solutions for the best care outcomes.

Your communication skills are first‑class, making you approachable and effective in sharing critical information with fosterers, clients, and stakeholders. You're resilient and emotionally intelligent, able to thrive in emotionally charged situations while supporting both clients and colleagues with empathy.

Knowledge, Skills, And Experience

Experience of having previously worked or volunteered with domestic animals or in an animal welfare environment.

Good experience of recording information and being able to accurately convey this when communicating with others.

Previous experience in working in a customer focused environment and used to achieving a high level of customer satisfaction.

Good organisational and administration skills to include computerised systems.

A full driving licence.

The ability to demonstrate, understand and apply our Blue Cross values.

Although not essential, it would be great if you also had:

• Qualification or similar experience in animal behaviour or animal training.
• Experience of cash handling.
• Experience of working to strict health and safety procedures.
• Understanding of safeguarding issues.

The first stage of the recruitment process will be a competency‑based interview via Microsoft Teams. Candidates who are successful at this stage will be invited to attend a second‑stage practical animal handling assessment on‑site at our Hertfordshire rehoming centre.

Using AI in your application

We're happy for you to use AI tools to help you prepare your application, for example to organise your thoughts, improve clarity or check spelling and grammar. However, your application must be an honest reflection of your own skills, experience and achievements, and AI should not be used to write your application for you or create examples that aren’t your own.

Please read our guidance on using AI when applying to Blue Cross before submitting your application.

Blue Cross benefits

Our Generous Benefits Package Includes

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer daysi
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the ‘why work for us’ page on our website.