Pet Store Deputy Manager: Lead Team, Elevate Service

Pets at Home Limited; Castle Rising; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pet care business in Castle Rising is seeking a Deputy Manager to oversee daily operations and support the Store Manager. You will lead the team, manage recruitment, and enhance customer experience while achieving sales targets. Ideal candidates are passionate about retail and have management experience. Benefits include annual bonuses, 28 days of paid leave, and employee discounts. Join us to provide the best care for pets and their owners.

Benefits

Annual bonus opportunities

28 days paid leave

Birthday off

Life assurance worth 4x salary

4% company pension contribution

Colleague discounts

Qualifications

• At least 1 year of management experience in a retail environment.
• Excellent communication and leadership skills.
• Flexibility to work a 7-day shift pattern.
• Commitment to 6 months of training.

Responsibilities

• Inspire and lead the team in a customer-focused environment.
• Drive sales performance and achieve KPIs.
• Oversee store operations and compliance with health and safety.
• Act as Duty Manager when Store Manager is unavailable.

Skills

Management experience

Leadership skills

Communication

Customer service orientation

Passion for retail

Job description

A leading pet care business in Castle Rising is seeking a Deputy Manager to oversee daily operations and support the Store Manager. You will lead the team, manage recruitment, and enhance customer experience while achieving sales targets. Ideal candidates are passionate about retail and have management experience. Benefits include annual bonuses, 28 days of paid leave, and employee discounts. Join us to provide the best care for pets and their owners.