Pet Insurance Product Owner — End-to-End, Customer-First

Direct Line Group Careers; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Birmingham is seeking an experienced End to End Product Owner for their Pet Insurance proposition. In this role, you will oversee the delivery of product capabilities, ensuring alignment with customer needs and business objectives. The ideal candidate has a strong background in product management and excellent stakeholder engagement skills. You will drive innovation and improve customer experience across various channels, contributing to the company's position as a top insurer in the UK Pet Market.

Benefits

9% employer contributed pension

50% off home, motor and pet insurance

Additional Health and Dental insurance

EV car scheme

Generous holidays

Employee discounts and cashback

Qualifications

• Proven experience in product management with a focus on consumer-facing products.
• Ability to set and deliver commercial and customer KPIs using insights and analytics.
• Strong skills in business case development and roadmap prioritization.
• Track record in fast-paced, agile environments.

Responsibilities

• Lead the end-to-end delivery of pet insurance capabilities.
• Design customer-centric experiences across multiple channels.
• Collaborate with stakeholders to manage strategy and performance.
• Monitor and communicate product performance metrics.

Skills

Product management

Relationship management

Commercial acumen

Agile environment experience

Collaboration skills

Stakeholder engagement

Tools

ICE

Guidewire

Job description

A leading insurance provider in Birmingham is seeking an experienced End to End Product Owner for their Pet Insurance proposition. In this role, you will oversee the delivery of product capabilities, ensuring alignment with customer needs and business objectives. The ideal candidate has a strong background in product management and excellent stakeholder engagement skills. You will drive innovation and improve customer experience across various channels, contributing to the company's position as a top insurer in the UK Pet Market.