Pet Care Store Hero — Customer Service Pro

Pets at Home; Scarborough; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading pet care retailer in Scarborough is seeking enthusiastic Store Colleagues who are passionate about pets and providing exceptional customer service. You will be critical in ensuring outstanding customer experiences, fulfilling operational excellence, and building customer loyalty. The ideal candidate should possess excellent communication skills, problem-solving capability, and a team-oriented approach. This role offers attractive pay rates, paid holidays, and career progression opportunities.

Benefits

Attractive rates of pay

Paid holidays

20% colleague discount in Stores

Discretional annual bonus scheme

Access to other discounts and benefits

Opportunity to do charity work

Career progression

Qualifications

• Capable of providing personalised and attentive service, ensuring customer appreciation.
• Proficient in verbal and written communication for effective customer engagement.
• Skilled in addressing customer questions and resolving issues quickly.

Responsibilities

• Exceed customer expectations and uphold top pet care standards.
• Build strong customer relationships to enhance their experience.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

A leading pet care retailer in Scarborough is seeking enthusiastic Store Colleagues who are passionate about pets and providing exceptional customer service. You will be critical in ensuring outstanding customer experiences, fulfilling operational excellence, and building customer loyalty. The ideal candidate should possess excellent communication skills, problem-solving capability, and a team-oriented approach. This role offers attractive pay rates, paid holidays, and career progression opportunities.