Pet Care Centre Deputy Manager - Lead & Inspire Team

Pets at Home; Godalming; On-site; GBP 24,000 - 30,000; Full time

Job summary

A national pet care retailer in Godalming seeks a Deputy Manager to join their leadership team. The ideal candidate will lead day-to-day operations, manage a team, and drive performance while ensuring an exceptional customer experience. Responsibilities include setting the tone for the team, overseeing store functions, and creating a welcoming environment for pets and customers alike. With a focus on training and development, this role offers a chance to grow within a community-focused organization.

Benefits

Generous colleague discounts

Career progression opportunities

Comprehensive onboarding programme

Qualifications

• Experience in managing a team in retail or customer-focused environments.
• Ability to work with KPIs and drive performance.
• Flexibility to work on a 7-day rota.

Responsibilities

• Lead the team and inspire them to drive performance.
• Manage store operations and compliance.
• Deliver exceptional customer experiences.

Skills

Team management experience

KPI management

Coaching and developing others

Customer service excellence

Strong communication skills

Organizational skills

Job description

A national pet care retailer in Godalming seeks a Deputy Manager to join their leadership team. The ideal candidate will lead day-to-day operations, manage a team, and drive performance while ensuring an exceptional customer experience. Responsibilities include setting the tone for the team, overseeing store functions, and creating a welcoming environment for pets and customers alike. With a focus on training and development, this role offers a chance to grow within a community-focused organization.