Pest Service Manager

JLB Recruitment Ltd; Orpington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pest control company in Orpington seeks an experienced Service Manager to oversee a team of Team Leaders and Service Technicians. You will ensure high standards in service delivery, compliance, and customer satisfaction. This role demands leadership, operational experience, and a strong background in pest control. Join a national business with a commitment to service excellence and enjoy competitive salary, bonus schemes, and comprehensive benefits.

Benefits

Company car

Company pension

Sick pay

Health & wellbeing programme

Employee discount

Life insurance

On-site parking

Bereavement leave

Qualifications

• Proven experience in managing large, geographically spread service teams.
• Sound commercial acumen with a focus on quality, compliance, and customer satisfaction.
• Experience in pest control management.

Responsibilities

• Provide strategic direction and daily leadership to a large, diverse team of Team Leaders.
• Drive exceptional service delivery performance across all KPIs, including SOS response times.
• Lead recruitment, training, probation, and performance processes for new and existing staff.

Skills

Leadership

Operational management

Customer satisfaction

Pest control knowledge

Time management

Coaching

Education

BPCA Level 2 or RSPH equivalent

Job description

Hours: Full Time, Permanent

Lead the future of pest control excellence with us.

As a Service Manager with us, you will lead from the front, ensuring high standards across training, compliance, technical performance, and customer satisfaction. You'll play a key role in shaping our service delivery, supporting technicians, mentoring new starters, and driving operational and commercial excellence.

We are seeking a highly motivated and operationally experienced Service Manager to lead our dedicated service team.

In this critical leadership role, you'll be responsible for overseeing a network of 5 Team Leaders and 40 Service Technicians ensuring the effective and efficient delivery of pest control services across a high-performing division.

What You'll Be Doing

• Provide strategic direction and daily leadership to a large, diverse team of Team Leaders.
• Drive exceptional service delivery performance across all KPIs, including SOS response times, contract fulfilment, and customer satisfaction.
• Manage service escalations, quality audits, technician performance, and regional patch planning.
• Collaborate closely with cross-functional departments including administration, stock control, training, and sales.
• Lead recruitment, training, probation, and performance processes for new and existing staff.
• Maintain control of materials, stock, and supplier management for the division.
• Champion best-in-class health & safety and regulatory compliance across the business.

What We're Looking For

• Proven experience in managing large, geographically spread service teams.
• A strong background in field operations, pest control, or a related service industry.
• Effective leadership skills, with the ability to coach, motivate and support senior-level colleagues.
• Sound commercial acumen with a focus on quality, compliance, and customer satisfaction.
• Highly organised and confident managing multiple workstreams - from daily service operations to strategic planning.
• Proven experience in pest control management (BPCA Level 2 or RSPH equivalent)
• Strong communication, coaching, and leadership skills.
• Commercial awareness and the ability to think strategically.
• Excellent organisational and time management skills.
• A calm, professional manner under pressure.

Why Join Us?

• Be part of a national business with a strong local reputation and loyal customer base.
• Work alongside a high-calibre team of professionals committed to service excellence.
• Access industry-leading training and development opportunities.
• Competitive salary, bonus schemes, and a comprehensive benefits package

Benefits

• Bereavement leave
• Company car
• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay