Personalized Retail Experience Specialist

UGG; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounts

Uniform allowance

Employee discount 60% online, 30% in‑t

Job summary

UGG is seeking a Sales Associate to craft personalized shopping experiences and promote our Brand within the store. You will greet customers, answer questions, and communicate our return policy with a positive, can-do attitude. The role emphasizes brand representation, dress code adherence, and strong customer service for in-store and phone interactions.

Previous retail experience is a plus. Enjoy generous discounts, uniform allowance, and a staff discount program as part of Deckers Brands

Qualifications

• Experience in retail is an advantage.
• Strong customer-facing skills.
• Able to work in a fast-paced environment.

Responsibilities

• Create personalized shopping experiences for customers.
• Greet customers promptly and courteously as they enter the store.
• Answer customer questions accurately and respond before they leave.
• Explain the return policy and provide exceptional service end-to-end.
• Maintain a positive, cheerful attitude with customers and team members.
• Promote the store and brand image, adhering to the dress code.
• Support both in-store and phone inquiries.

Skills

Customer service

Communication

Team player

Job description

UGG is seeking a Sales Associate to craft personalized shopping experiences and promote our Brand within the store. You will greet customers, answer questions, and communicate our return policy with a positive, can-do attitude. The role emphasizes brand representation, dress code adherence, and strong customer service for in-store and phone interactions.

Previous retail experience is a plus. Enjoy generous discounts, uniform allowance, and a staff discount program as part of Deckers Brands