Personalised Care Support Officer

NHS; Tees Valley; On-site; GBP 20,000 - 26,000; Full time

Job summary

A healthcare provider is seeking a band 3 Personalised Care Support Officer to provide administrative support within Cancer Services. Key responsibilities include data handling and patient support. Essential qualifications are GCSE English and Mathematics, along with strong interpersonal skills. This role is critical to maintaining a patient-centered approach in cancer care delivery.

Qualifications

• Administrative / secretarial experience.
• Experience in customer/patient care.
• Experience of organizing and prioritizing own workload.

Responsibilities

• Provide administrative support to Cancer Services teams.
• Conduct data audits and reporting.
• Organize and manage cancer awareness activities.

Skills

Interpersonal skills

Communication skills

Ability to work effectively with minimal supervision

Education

GCSE English and Mathematics grades A-C or equivalent

Tools

Microsoft Office

Job description

Overview

We have an exciting opportunity to recruit a band 3 Personalised Care Support Officer to join our small and friendly team within Cancer Services. This role will work across County Durham and Darlington and will support the teams that deliver cancer information, education and personalised care and support to people affected by cancer.

You will have a flexible and positive outlook and will require good interpersonal and communication skills. You will underpin the development of personalised care in cancer through the provision of administrative support across our team.

As a team we are passionate about keeping the patient at the centre of all we do and would welcome and support you to join us in the delivery of our team objectives.

For any queries regarding this post please contact: Susan Remillard, Macmillan Information Services Facilitator, [e-mail]

Main duties / Responsibilities

The post-holder will provide a range of functions to support the Macmillan Personalised Care, Cancer Education and Macmillan Information and Support teams including data audit, data reporting, minute taking, delivering cancer awareness activities and providing information and support to people visiting the Macmillan Information and Support Centres. Some specific tasks may include maintenance of the intranet site, coordination and production of a regular newsletter, planning and organising education and other events, and gathering patient experience feedback.

About us

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients\' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

From 9 April 2025, Healthcare assistants - you must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

Person Specification

Special Skills & Knowledge Essential

• Ability to take accurate notes and summarise actions appropriately at meetings.
• Ability to work effectively with a low level of direct supervision.
• Ability to work effectively as a member of several teams.
• Awareness of the need for confidentiality at all times.
• Ability to work to specific deadlines. Ability to identify problems and work with the team to solve and take appropriate action.

Desirable

• Knowledge of appropriate legislation with regards to sharing patient and staff data and protecting confidentiality.
• Awareness of the Cancer agenda. Ability to contribute to the improvement of patient pathways.

Qualifications

Essential

• GCSE English and Mathematics grades A-C or equivalent.

Desirable

• NVQ 3 or equivalent experience
• Application Form & Interview

Experience

Essential

• Administrative / secretarial experience. Customer/patient care experience. Experience of organising and prioritising own workload.
• Computer literacy experience of using a wide variety of systems including Microsoft packages.

Desirable

• Experience of working in the NHS. Awareness of cancer pathways and treatments.
• Experience using medical databases/systems.

Special Requirement

Essential

• Ability to input data for significant periods of time using a VDU. Ability to concentrate on tasks whilst managing frequent interruptions. Ability to cope with exposure to details regarding patients that may be distressing. Ability and willingness to travel across trust sites as required. Professional appearance and demeanour. Positive attitude towards change. Flexible and adaptable.

Disclosure and DBS

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

County Durham & Darlington NHS Foundation Trust

Address: Darlington Memorial Hospital NHS Trust, Hollyhurst Road, Darlington, County Durham, DL3 6HX

Employer website

https://www.cddft.nhs.uk/