Personalised Care Support Officer

County Durham and Darlington NHS Foundation Trust; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in the UK is seeking a band 3 Personalised Care Support Officer for its Cancer Services team. This role involves providing administrative support, maintaining the intranet site, and organizing events within the cancer education and support teams. Applicants should have a minimum of two years of NHS experience and strong interpersonal and communication skills. The position requires a positive outlook and a commitment to patient-centered care.

Qualifications

• Minimum of two years of experience working within the NHS as a HCA for sponsorship.
• Ability to produce all certificates stated as essential.
• Flexible and positive outlook.

Responsibilities

• Provide administrative support across the team.
• Maintain the intranet site and coordinate newsletters.
• Gather patient experience feedback.

Skills

Interpersonal skills

Communication skills

Organizational skills

Job description

Overview

We have an exciting opportunity to recruit a band 3 Personalised Care Support Officer to join our small and friendly team within Cancer Services. This exciting role will work across County Durham and Darlington and will support the teams that deliver cancer information, education and personalised care and support to people affected by cancer.

Key Responsibilities and Tasks

You will have a flexible and positive outlook and will require good interpersonal and communication skills. You will underpin the development of personalised care in cancer through the provision of administrative support across our team.

As a team we are passionate about keeping the patient at the centre of all we do and would welcome and support you to join us in the delivery of our team objectives. The post-holder will provide a range of functions to support the Macmillan Personalised Care, Cancer Education and Macmillan Information and Support teams including data audit, data reporting, minute taking, delivering cancer awareness activities and providing information and support to people visiting the Macmillan Information and Support Centres. Some specific tasks may include maintenance of the intranet site, coordination and production of a regular newsletter, planning and organising education and other events, and gathering patient experience feedback.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

Other Information

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under‑represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.