Personal Tailor Full Time - Hackett Jermyn Street

AWWG

Greater London

On-site

GBP 23,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Uniform provided

Staff discount across AWWG brands

Monthly commissions

Career growth opportunities

Perkbox access

Life assurance

Job summary

Hackett is seeking a Personal Tailor for the Jeremyn Store to deliver an exceptional brand experience. You will engage customers, understand their needs, and showcase bespoke and ready-to-wear options while upholding the Hackett image.

The role emphasizes premium service, tailored recommendations, and contributing to store performance. Join a dynamic, diverse team with a strong focus on training, commissions, and career progression within a luxury fashion environment in London.

Qualifications

Passion for fashion industry
Experience in clothing retail, preferably premium or luxury
Impeccable customer service skills
Outstanding sales skills
Able to work within a team
Able to use initiative
Well presented with professional appearance
Excellent command of English

Responsibilities

Demonstrate that the customer is key with impeccable service
Greet customers on entry and maintain contact while in store
Understand customer needs and provide helpful guidance
Develop knowledge of products and unique selling points
Provide advice on products and services to meet expectations
Elevate customer requests to resolve issues per company standards
Align with Hackett values in daily actions
Support sales targets and contribute to KPI awareness
Assist with store standards and stock presentation

Skills

fashion industry

premium luxury retail

customer service skills

sales skills

teamwork

initiative

presentable appearance

excellent English

Job description

About us:

At Hackett, we believe that every stitch is a work of art. Whatever your career path, we strive to nurture talent and care in every department, prioritising creativity, quality and our attention to detail at every stage of the production process.

What we are looking for:

We are looking for a Personal Tailor at our Hackett Jeremyn Store to create a memorable brand experience for our customers and contribute to the achievement of the store's objectives through effective sales skills and customer service while promoting the brand image.

What we offer:

Working with us comes with a host of attractive benefits designed to enhance your professional and personal life. Here's what you can look forward to:

To work in an inspiring and dynamic team with colleagues from all over the world in a diverse and inclusive culture.
Uniform: Enjoy a stylish and professional uniform provided by the company.
Discounts: We offer a staff discount across all AWWG brands in Europe
Commissions: a monthly commission system where the more you sell, the more you earn.
Career Growth Opportunities: Take advantage of significant opportunities for career progression and personal growth within the company, including the possibility of moving from retail to corporate roles.
Access to Perkbox: Gain access to Perkbox, an exclusive platform offering various perks and discounts.
Life assurance.

And many other benefits such as team building and engagement, cost effective commuting options, free courses on a variety of topics and fields through our platform, or exclusive invitations for our events in collaboration with our brand partners!

Key Responsabilities

Customer Focus

To personally demonstrate that the customer is key and that an impeccable customer service is our main priority.
To greet and acknowledges a customer immediately on entry to the store, in a polite and courteous manner and to maintain contact whilst they are in the store.
To engage with the customer in order to fully understand their needs and then provide the appropriate help and support to ensure an impeccable customer experience.
To develop excellent knowledge of up to date product and unique selling points to promote product benefits to our customers.
To provide advice and guidance to customers on our product and services to ensure we fill their expectations.
To immediately elevate customer’s request or problems to ensure they are resolved in line with company standards.
To live and breathe the seven Hackett values.

Achieve Results

To achieve personal and store sales targets.
To have an understanding of the store KPI’s and how to influence them.
Awareness of Brand image and Competitors.
To be proactive in ideas for increasing sales.
To use the mailing card and brochure to attract and retain customers.
To be fully aware of all the services we provide in store such as alterations, bespoke services, made to order, click and collect, etc...
To be fully aware of your best sellers
To always make suggestions for complimentary purchases (cross and up selling)
To carry out all sales transactions correctly and efficiently
To assist advise and help train other staff

Store and Stock Standards

To constantly replenish product on the shop floor to ensure VM standards are met.
To reduce stock loss in store by being aware of stock loss and prevention techniques
To maintain high standards of personal dress and appearance, presenting a professional, smart and tidy appearance.
To complete any other tasks that may be requested as and when required, depending on the changing needs of the business.
To be good ambassadors for the brand.
To develop and maintain good relationship with management and colleagues
Knowledge of company stock loss expectations
To ensure sales transactions are efficiently and accurately carried out.

Requirements:

Required experience: