Personal Injury Claims Specialist — Hybrid & Growth

marshmallow; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A forward-thinking claims company in London is seeking a Personal Injury Claims Handler to enhance its claims processing capabilities. The role includes making liability decisions, managing claims, and spotting fraud, focusing on delivering exceptional customer service. Ideal candidates should have 2-3 years of experience in third-party motor claims and a desire for continuous improvement in a dynamic environment. Join a team that values speed and autonomy while ensuring quality outcomes.

Benefits

Hybrid working

Competitive bonus scheme

Flexible benefits budget

Mental wellbeing support

Learning and development budget

Private health care

Medical cash plan

Tech scheme

33 days holiday

Qualifications

• 2-3 years of relevant experience in the third party motor claims space.
• Experience dealing with liability and quantum disputes across OIC, MOJ and PAP.
• Ability to manage escalated customer queries effectively.

Responsibilities

• Make liability decisions and process payments for claims.
• Manage your own caseload to meet team targets.
• Identify potential fraud and liaise with other teams as needed.
• Assess risks and manage claims effectively.

Skills

Customer service

Risk assessment

Decision making

Attention to detail

Ability to learn quickly

Team participation

Job description

A forward-thinking claims company in London is seeking a Personal Injury Claims Handler to enhance its claims processing capabilities. The role includes making liability decisions, managing claims, and spotting fraud, focusing on delivering exceptional customer service. Ideal candidates should have 2-3 years of experience in third-party motor claims and a desire for continuous improvement in a dynamic environment. Join a team that values speed and autonomy while ensuring quality outcomes.