Personal Customer Advisor SH

Gap Personnel; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment firm is looking for a Personal Customer Advisor in Southampton. The role involves handling calls from medical professionals and patients, managing patient records, and providing excellent customer service. The position is permanent and fully office-based. Interested candidates should have strong attention to detail and prior customer service experience. Salary starts at £25,397 per annum for a 40-hour week.

Responsibilities

• Triage inbound telephone calls to the contact centre, handling basic queries.
• Direct callers to the correct team or service, take messages where appropriate.
• Raise advisor call backs.
• Communicate professionally with surgeries to chase patient prescriptions.
• Register new patient referrals on our internal database.
• Update key patient information and locate historical data.
• Identify correct product code and quantity of prescription outstanding.
• Check and scan parcels before delivery.

Skills

Attention to detail

Great customer service

Ability to work at fast pace

Excellent Microsoft Office skills

Proactive and self-sufficient

High level of discretion

Education

Educated to GCSE level

Job description

Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Personal Customer Advisor for a company based in Southampton, SO32 area.

This is a permanent position.

Role Overview:

As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to medical professionals, GP surgeries and patients that require appliances or medication.

The position is fully office based. Working in a branch within a very small team. Full training provided in Liverpool (all expenses covered).

Working Hours:

• Monday to Friday
• Flexible work hours
• Minimum 8 hours to be worked between 8am -8pm
• If interested can work more than 8 hours a day
• 30 minutes unpaid lunch break

Salary:

• £25,397 per annum minimum (when working 40 hours per week)

Qualifications:

Essential:

Educated to GCSE level

Experience and Skills:

Essential:

• Attention to detail
• Great customer service
• Being able to work at fast pace
• Excellent Microsoft Office skills
• Proactive and self-sufficient
• High level of discretion with the ability to handle sensitive information confidentiality

Desirable:

• Previous experience working in a contact centre environment
• Experience working with patient records and information

Duties and Responsibilities:

• Triage inbound telephone calls to the contact centre, handling basic queries
• Direct callers to the correct team or service, take messages where appropriate
• Raise advisor call backs
• Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
• Register new patient referrals on our internal database
• Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling
• Identify correct product code and quantity of prescription outstanding
• Redeem paper and electronic prescriptions
• Check and scan parcels before delivery
• Working independently with management directions
• Promote, share and live the Bullen vision, objectives and values.
• Any other duties which contribute to the success of the role and the business.

Interested candidates can send their CV to [e-mail]

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.