Personal Customer Advisor FH

Gap Personnel; Farnham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Personal Customer Advisor in Farnham. This permanent, office-based position involves assisting medical professionals and handling patient inquiries. Candidates need to be detail-oriented, possess excellent customer service skills, and be comfortable working with sensitive information. A GSCE education level is required, and the role includes comprehensive training. The salary starts at £25,397 per annum for 40 hours a week.

Responsibilities

• Triage inbound telephone calls to the contact centre, handling basic queries.
• Direct callers to the correct team or service.
• Communicate professionally with surgeries via phone and/or email.
• Register new patient referrals on our internal database.
• Check and scan parcels before delivery.

Skills

Attention to detail

Great customer service

Excellent Microsoft Office skills

Proactive and self-sufficient

High level of discretion

Ability to work at fast pace

Education

Educated to GSCE level

Job description

Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Personal Customer Advisor for a company based in Farnham, GU9 area.

This is a permanent position.

Role Overview

As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to medical professionals, GP surgeries and patients that require appliances or medication.

The position is fully office based. Working in a branch within a very small team. Full training provided in Liverpool (all expenses covered).

Working Hours

• Monday to Friday
• Flexible work hours
• Minimum 8 hours to be worked between 8am -8pm
• If interested can work more than 8 hours a day
• 30 minutes unpaid lunch break

Salary

£25,397 per annum minimum (when working 40 hours per week)

Qualifications

Essential

Educated to GSCE level

Experience and Skills

Essential

• Attention to detail
• Great customer service
• Being able to work at fast pace
• Excellent Microsoft Office skills
• Proactive and self-sufficient
• High level of discretion with the ability to handle sensitive information confidentiality

Desirable

• Previous experience working in a contact centre environment
• Experience working with patient records and information

Duties and Responsibilities

• Triage inbound telephone calls to the contact centre, handling basic queries
• Direct callers to the correct team or service, take messages where appropriate
• Raise advisor call backs
• Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
• Register new patient referrals on our internal database
• Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling
• Identify correct product code and quantity of prescription outstanding
• Redeem paper and electronic prescriptions
• Check and scan parcels before delivery
• Working independently with management directions
• Promote, share and live the Bullen vision, objectives and values.
• Any other duties which contribute to the success of the role and the business.

Interested candidates can send their CV to [e-mail]

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.