Personal Care Coordinator

Independence Village Inc; Plymouth; On-site; GBP 24,000 - 32,000; Full time

Job summary

Independence Village is seeking a Personal Care Coordinator to oversee the Wellness (Nursing) staff at Plymouth, directing daily clinical resident care and ensuring high-quality service for residents and families.

The role emphasizes hiring, payroll, scheduling, training records, and billing, demanding strong organizational and communication skills and the ability to lead a multi-shift team.

Qualifications

• Prior experience providing administrative and managerial support to a large staff required.
• STNA, CNA, or Medical Assistant preferred; Assisted Living or Memory Care experience is a plus.
• Proven organizational and communication skills.
• Basic computer skills and ability to learn in-house systems (e.g. YARDI).

Responsibilities

• Hire and onboarding: interviews and onboard staff for the 1440 program; maintain staff records.
• Payroll administration: bi-weekly payroll for the Wellness department.
• Scheduling: create and update staff schedules and caregiver task sheets.
• Training records: maintain training records; ensure new hires complete mandatory state training.
• Accounts and billing: manage A/R processes, contracts, and liaise with finance.
• Leadership: oversee Wellness staff across three shifts and support Wellness leadership.
• General duties: assist with budget tracking and monthly staff meetings.

Skills

Organizational skills

Communication skills

Administrative experience

Staff management

Tools

YARDI

Job description

Personal Care Coordinator

CorsoCare Personal Care at Independence Village of Plymouth

The Wellness Coordinator is responsible for directing and managing all Wellness (Nursing) employees providing clinical resident care services, by delivering a 1440 experience, optimizing performance, and leading employee connections within our community.

Required Experience

• Prior experience providing administrative and managerial support to a large staff required.
• STNA, CNA, or Medical Assistant preferred. Assisted Living or Memory Care experience is a plus.
• Proven organizational and communication skills
• Basic computer skills and ability to learn in house systems (e.g. YARDI).

Accountabilities

• Manage Hiring Process: Interviews potential employees and hires and on boards to 1440. Maintains appropriate records for new and existing staff.
• Payroll Administration: Accurately approves and processes (bi-weekly) payroll for entire Wellness department.
• Schedules/Staffing: Create, maintain, and update staff schedules and Caregiver Task Sheets with daily duties to ensure our residents consistently receive the best quality of care.
• Training Accountability: Maintaining all appropriate records of training for new and existing staff. Ensure all new hires enroll in CSIG U, receive their learning plans, and complete all State regulatory training by mandatory deadline.
• Accounts Receivable, Contracts, and Billing: Manage the A/R process, ensure all contracts are signed and up to date, and billing is timely and accurate. Manage communication with the finance team.

Other Key Responsibilities

• Leads to and supports our 1440 culture and pillars.
• Manages all Wellness Staff (three shifts) to provide compassionate and competent care for residents.
• Provides operational support to the Wellness Director, Assistant Wellness Director, Nurse Supervisor and Wellness Department.
• Develops and maintains positive relationships with residents and their families and provides assistance when needed.
• Assists the Wellness Directors with various team duties that may include interviewing, onboarding, performance feedback, coaching and development.
• Assists in maintaining and updating all required employee records, both written and electronic.
• Completes appropriate paperwork and recommends improvements and more efficient ways of operating the department.
• Organizes, implements and evaluates training for all new hires and existing staff.
• Reviews occurrence reports in collaboration with Nurse Supervisor and Wellness Director.
• Coordinates deliveries/pick-ups of medical equipment.
• Assists with tracking budget, income, expenses and maintains an acceptable inventory level for the Wellness Department.
• Assists in planning monthly staff meetings for the Wellness Department.
• Available to work weekends as necessary and assigned.
• Perform other duties as necessary.

General Working Conditions

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.