Personal Banker & Customer Experience Specialist

Village Hotels; Trafford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality provider is seeking a Customer Service Personal Banker in Wrexham. You will play a crucial role in guiding branch customers towards their financial goals and providing outstanding service. This position offers a competitive starting salary of £26,010 pro rata, along with a range of benefits including healthcare and lifestyle perks. Flexibility in working hours is required, typically from 9 am to 5 pm, Monday to Friday, alongside some Saturdays and bank holidays.

Benefits

Competitive salary

Healthcare and lifestyle benefits

Generous holiday entitlement

Monthly contribution to retirement fund

Qualifications

• Experience as a customer service advisor preferred.
• Strong administration and organisational skills.
• Commitment to develop new skills and responsibilities.

Responsibilities

• Support customers in achieving their financial goals.
• Enhance customer banking experience.
• Perform general banking requests like payments and transfers.
• Provide outstanding service as the first point of contact.

Skills

Customer service passion

Attention to detail

Strong communication skills

Interpersonal skills

Ability to work under pressure

Job description

A leading hospitality provider is seeking a Customer Service Personal Banker in Wrexham. You will play a crucial role in guiding branch customers towards their financial goals and providing outstanding service. This position offers a competitive starting salary of £26,010 pro rata, along with a range of benefits including healthcare and lifestyle perks. Flexibility in working hours is required, typically from 9 am to 5 pm, Monday to Friday, alongside some Saturdays and bank holidays.