Personal Banker

LJ Recruitment; Manchester; On-site; GBP 26,000; Full time

Job summary

A reputable banking institution in Manchester is seeking an experienced Personal Banker to provide exceptional customer service and promote banking products. You will work closely with clients, identify sales opportunities, and enhance customer experiences. This role is fully office-based with a permanent contract, offering a salary of £25,500 per annum.

Qualifications

• Strong networking and sales skills are essential.
• Excellent written and verbal communication skills are required.
• Previous retail sales or banking experience is preferred.

Responsibilities

• Identify and pursue sales opportunities via referrals.
• Deliver outstanding customer service through various channels.
• Promote and cross-sell banking products effectively.

Skills

Networking and sales skills

Interpersonal skills

Communication skills

Tailoring financial solutions

Retail sales or banking experience

Results-driven

Job description

Job Title: Personal Banker Location: Manchester (Fully Office Based) Salary: 25,500 per annum Contract: Permanent

About the Role

We are seeking a motivated and customer‑focused Personal Banker to join our Manchester branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives.

As a Personal Banker, you will be the first point of contact for customers—providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team.

Key Responsibilities

• Proactively identify and pursue sales opportunities through referrals, networks, and events.
• Deliver outstanding customer service via phone, email, and face‑to‑face interactions.
• Handle customer queries and complaints promptly and professionally.
• Promote and cross‑sell banking products and services to meet customer needs.
• Support business development initiatives, including attending events and networking activities.
• Process new account applications, service requests, and AML checks.
• Operate cash services, maintain accurate registers, and process remittances.
• Provide cover for colleagues when required and undertake delegated responsibilities from senior management.

Skills & Competencies

• Strong networking and sales skills.
• Excellent interpersonal and communication skills (both written and verbal).
• Ability to establish credibility and rapport quickly.
• Comfortable discussing financial needs and tailoring solutions for customers.
• Previous retail sales or banking experience preferred.
• Results‑driven with a proactive, self‑motivated approach.

Reporting Line

Reports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales.

Why Join Us?

This is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys.