Personal Banker

LJ Recruitment; City Of London; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking a Personal Banker to join their team in Hounslow. The ideal candidate will have a background in banking or customer service and will focus on building client relationships while providing exceptional service. This full-time, permanent position offers a competitive salary and the chance to develop professionally within a supportive team environment.

Benefits

Collaborative team environment

Skill development opportunities

Networking events

Qualifications

• Prior experience in retail banking or customer service preferred.
• Excellent written and verbal communication skills.
• Self-motivated with a target-driven approach.

Responsibilities

• Build and maintain strong client relationships.
• Deliver superior customer service through phone and email inquiries.
• Promote bank products and tailor solutions to customer needs.

Skills

Customer service

Sales ability

Communication skills

Interpersonal skills

Organizational skills

Job description

Overview

Job Title: Personal Banker
Location: Hounslow
Salary: 25,500 per annum
Job Type: Full-Time, Permanent

About the Role

We're currently seeking an enthusiastic and customer-focused Personal Banker to join our team in Hounslow. This is an exciting opportunity for someone with a strong background in customer service or banking to take the next step in their career.

As a Personal Banker, you will play a key role in supporting the branch to achieve its sales goals by delivering first-class service to existing clients and by helping to attract and retain new clients. You\'ll be part of a dynamic, professional team where your contributions truly matter.

Responsibilities

• Build and maintain strong client relationships, identifying new business opportunities through referrals, internal networks, and personal connections.
• Deliver superior customer service, handling phone and email enquiries efficiently and professionally.
• Promote the bank\'s products and services by understanding customer needs and offering tailored solutions.
• Process new account applications and service requests, including account openings, remittances, postal services, and cheque despatches.
• Support anti-money laundering (AML) compliance by preparing risk matrices and maintaining accurate records.
• Operate and manage cash handling functions in line with internal controls and procedures.
• Represent the branch at external business development and sales events.
• Provide cover for clerical staff and other team members as required.

Qualifications

• Prior experience in retail banking, customer service, or a sales-related role (preferred).
• Excellent interpersonal and communication skills, both written and verbal.
• Strong sales ability and confidence to recommend appropriate products and services.
• Self-motivated and target-driven with a professional and customer-focused approach.
• Highly organised with the ability to manage multiple tasks effectively.
• Comfortable working independently and as part of a wider team.

Benefits

• Be part of a supportive and collaborative branch team
• Develop your skills through real-world experience and interaction with a diverse customer base
• Opportunity to attend external events and grow your local professional network
• Stable, permanent position with a competitive salary of 25,500

Ready to apply?
If you\'re passionate about delivering great service and want to make a real impact, we\'d love to hear from you.