Personal Assistant | Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust

Northumbria Healthcare NHS Foundation Trust; Ashington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading NHS organization in the United Kingdom is seeking a skilled Secretarial Support professional. You will provide comprehensive secretarial assistance to the Medicine and Emergency Care Business Unit. Your role will involve managing diaries, organizing meetings, and facilitating effective communication among management. Ideal candidates will possess strong organizational skills and the ability to handle multiple priorities. Join a workplace that values both staff and patient experiences in a region known for its excellent living conditions and community.

Responsibilities

• Provide secretarial support to Operational Services Managers and Matrons.
• Manage diary commitments for the Medicine Management Team.
• Support administration service across the Medicine and Emergency Care Business Unit.
• Ensure efficient communication between various management levels.
• Maintain an efficient secretarial service to Directors and Managers.

Job description

Responsibilities

• To provide an efficient secretarial support service to the Operational Services Managers, Matrons & Ward/Department Managers.
• To provide a Personal Assistant service in the organisation of the Medicine Management Team (e.g. Operational Services Managers) to ensure the smooth running of diary commitments on a daily basis.
• To provide secretarial support and develop systems which will enable the Managers to work effectively and efficiently.
• To work closely with the Executive Personal Assistant to support the smooth running of the administration service across the Medicine and Emergency Care Business Unit.
• To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
• To play a key role in communication between the Director / Deputy Director, General Managers and Operational Service Managers.
• To provide and maintain an efficient secretarial administrative service to the Director / Deputy Director, General Managers, Operational Services Managers and Matrons within the Medicine and Emergency Care Business Unit.
• To manage the administration of all personnel within Medicine and Emergency Care Business Unit.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

Additional duties

• Required to deal with general enquiries from a range of departments or from patients.
• Deals with enquiries from internal and external organisations.
• Required to use own judgement, with the support of the Executive PA to make decisions regarding re‑organisation of diaries to accommodate competing demands and priorities.
• Plans and manage multiple diaries.
• Plans and organises meetings; prioritise own project work/organises a range of events and conferences.
• Have regular contact with members of the public in relation to complaints and arranged meetings.
• Recognise the confidentiality aspect of dealing with complainants and be able to produce accurate accounts of meetings/discussions associated with the complaint as required.
• Ensure that safety and hazard notices, training and education and all circulars are disseminated to wards/departments.

This advert closes on Monday 29 Dec 2025.