Permits Officer

Richmond and Wandsworth Council; Twickenham; On-site; GBP 30,000 - 43,000; Full time

Benefits offered by this job

Some home working after training

40 days annual leave (incl. Bank Hols)

Flexible working

Generous pension

Job summary

Richmond & Wandsworth Council in Twickenham is seeking a Permit Officer to process resident, visitor and business permit applications within defined turnaround times. The role involves handling data entry and providing customer service across phone, email, and face-to-face interactions.

Some home working may be offered after training, with a permanent full-time 36-hour week and an annual salary of £30,225 to £42,888. The post sits in the Parking Service within the Finance Directorate.

Qualifications

• Experience in processing permit applications and data entry.
• Experience in customer service across phone, written and face-to-face.
• Ability to use standard IT packages with attention to detail.

Responsibilities

• Process applications for resident, visitor and business permits within defined turnaround times.
• Assist in processing an array of permit applications while protecting the integrity of the scheme.

Skills

Parking permit schemes

Communication skills

IT proficiency

Attention to detail

workload management

Job description

Job Title:Permit Officer

Salary Range: £30,225 - £42,888 per annum

Permanent - Fulltime (36 hours per week)

Location: Twickenham

Other essential information: Some home working may be offered on completion of training and subject to performance.

Are you looking for your next opportunity to be impactful in the lives of the local residence for both Richmond and Wandsworth Councils.

We are looking for an enthusiastic and flexible member of staff who will be responsible for processing applications for the Permit Team in accordance with local Policies for both boroughs.

The post is based in the Parking Service, which is located in the Finance Directorate and is part of a team reporting directly to the Parking Permits Team Leader and Permits and Supported Travel Manager.

About the role

The London Boroughs of Richmond Upon Thames and Wandsworth present a unique opportunity to be part of a team who work together in a better service partnership across both boroughs.

You will provide assistance with processing an array of applications ranging from resident, visitor and business permits within agreed turnaround times, whilst protecting the integrity of the scheme.

Ideally you will display an adaptable attitude and should have experience of processing and data entry as well as experience of customer service in all forms of contact - telephone, writing and face to face.

Essential Qualifications, Skills and Experience

• Knowledge of parking permit schemes
• Effective communication skills, both orally and written
• Basic knowledge of and ability to use standard IT packages
• The ability to demonstrate attention to detail
• Ability to organize and priority own workload, within defined requirements for the role

Closing Date:Sunday 06th September 2026

Shortlisting Date:W/C 14th September 2026

Interview Date:TBC

We may close this vacancy early once a sufficient number of applications has been received.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are alsocommittedto safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers tosharethiscommitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactoryresponseto a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.