Permit Support Officer

Nottingham City Council; Nottingham; On-site; GBP 25,000 - 27,000; Full time

Job summary

A local government authority in Nottingham is seeking a Permit Support Officer to manage on-street parking permits and blue badges. The successful candidate will need to demonstrate excellent customer service and administrative skills, working independently within a busy team. Strong communication skills and proficiency in Microsoft Office are essential for this role.

Benefits

Generous pension scheme

Great leave entitlement

Innovative work culture

Qualifications

• Ability to communicate effectively with citizens and businesses.
• Team player with an understanding of working relationships.
• Proficient in spreadsheets, databases, and word processing.
• Self-motivated and flexible approach to work.

Responsibilities

• Provide administrative support and excellent customer service.
• Issue on-street parking permits and blue badges.
• Work independently to prioritize workload.

Skills

Communication skills

Teamwork

Knowledge of computer systems

Self-motivation

Tools

Microsoft Office

Job description

Overview

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Onsite Worker

Salary: Starting Salary is £25,583 (Level one) rising to £26,403 per annum (pro rata for part-time)

Location: Byron House, Maid Marion Way, Nottingham NG1 6HS

We''ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you''ve been looking for? Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here .

About the Role

The City Council provides a variety of services to citizens. All of these services require administrative and customer-facing support. An exciting opportunity has arisen for a Permit Support Officer to deal with all aspects of issuing on-street parking permits and blue badges to citizens and dealing with other administrative support across the Parking Regulation & Compliance team.

The role will involve working with our busy customer-facing team providing administrative support and excellent customer service skills to citizens who make contact with the service. The successful applicant will need to work on their own initiative with minimum supervision to meet tight deadlines therefore, the ability to prioritise their own workload is essential.

About You

The ideal candidate will have:

• You should be able to use communication skills to deal effectively with citizens, businesses, councillors and internal colleagues who make contact with the team.
• You should be able to work as part of a team, developing an understanding of networks and working relationships within the team.
• Knowledge of computer systems - specifically spreadsheets, databases and word processing (Microsoft Office) and able to use general office equipment
• Strong self-motivation together with a flexible and committed approach to work

You can find the job description for this post here

At Nottingham City Council, we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries, please contact Tanya Wesson, Service Manager, by telephone on 01158761499 or by email at [e-mail]

Closing Date: 7th November 2025

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

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