Peripatetic Receptionist

Midlands Partnership University NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare trust in Newcastle upon Tyne is seeking a part-time Receptionist to provide efficient administration and support to clinical teams. Candidates should have NVQ 2 in office procedures, effective communication skills, and a polite demeanor. The role involves general reception duties, data inputting and liaising with staff at various levels. Benefits include career development support and excellent NHS pension scheme.

Benefits

Excellent NHS Pension scheme

Generous maternity and paternity leave

Options for flexible working

Free car parking at all trust sites

Free flu vaccinations every year

Qualifications

• IT skills to RSA 2 level.
• Educated to NVQ 2 level in office procedures or equivalent experience.
• Good communication skills.

Responsibilities

• Provide reception and administration service.
• Support all clinical and non‑clinical teams.
• Carry out general reception duties.
• Provide administrative support to health professionals.
• Data inputting.

Skills

Effective written and oral communication

Excellent telephone manner

Good communication skills

IT skills to RSA 2 level

Excellent organisational skills

Education

Educated to NVQ 2 level in office procedures or equivalent experience

Tools

Word processing software

Data input systems

Job description

Job Summary

This vacancy is open internally to employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System for 7 calendar days from 11/11/2025 to 17/11/2025. After that it will be open externally. Role not eligible for visa sponsorship.

Responsibilities

• Provide confidential and efficient reception and administration service, communicating with clients and visitors in person and over the telephone.
• Follow instructions, prioritise work and demonstrate initiative.
• Support all clinical and non‑clinical teams: taking messages, booking appointments, meet & greet service and ensuring a safe working environment.
• Travel between Porthill Clinic and Longton Health Centre as required.
• Carry out general reception duties, responding to enquiries over the telephone and face‑to‑face.
• Receive visitors, officials and contractors on behalf of the Trust.
• Support room bookings and allocation.
• Take and relay messages, prioritising as appropriate.
• Liaise with staff at all levels throughout the Trust.
• Use clinical systems to support booking of patients at various clinics/departments.
• Provide administrative support to health professionals, including sending sensitive reports.
• Data inputting.

Qualifications and Training

• IT skills to RSA 2 level.
• Educated to NVQ 2 level in office procedures or equivalent experience.
• Good communication skills.

Experience

• Previous administrative and clerical experience.
• Word processing and data inputting experience.
• Ability to liaise at all levels.
• Customer interface experience.
• Problem solving experience.
• Computer literate.

Essential Skills, Knowledge & Abilities

• Effective written and oral communication.
• Excellent telephone manner.
• Enthusiastic, flexible, polite, confident, able to use initiative and work under pressure.
• Excellent organisational skills.
• Flexible hours of work to ensure continuity of reception function.
• Flexible working to ensure continuity during periods of absence.
• Ability to work within a team.
• Ability to work without supervision.
• Ability to focus on a range of issues at any one time.

Desirable

• Experience of working in the NHS.
• Understanding of NHS.
• Excellent keyboard skills.

Benefits

• Supporting your career development and progression.
• Excellent NHS Pension scheme.
• Generous maternity, paternity and adoption leave.
• Options for flexible working.
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave.
• Extensive health and wellbeing support and resources.
• If you work in our community teams, we pay for your time travelling between patients.
• Lease car if you complete more than 500 business miles per annum; fully insured and maintained, mileage paid at lease car rate.
• Salary sacrifice car – fully insured and maintained, your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions, mileage paid at business rates.
• Salary sacrifice bikes up to £2k.
• Free car parking at all trust sites.
• Free flu vaccinations every year.
• Citizens Advice support linked with a hardship fund up to £250 (if criteria met).

Salary & Working Pattern

Band 2 – £24,465 a year (pro‑rata), Permanent, Part‑time.

Location

Porthill Clinic, Inglewood Drive, Newcastle, Staffordshire, ST5 0DY.

Disclosure and Barring Service Check

Post subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission to DBS for criminal convictions check.

Contact

Midlands Partnership NHS Foundation Trust – Porthill Clinic, Inglewood Drive, Newcastle, Staffordshire, ST5 0DY.

Employer website: https://www.mpft.nhs.uk