Performance Manager

Apprentify; Sheffield; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading education and training provider is looking for a Performance Manager to lead a team of Trainers in delivering high-quality learning experiences. This hybrid role focuses on ensuring exceptional learner outcomes and maintaining high performance standards. Ideal candidates will have proven experience in managing teams and a passion for driving success. Benefits include competitive salary, professional development, and hybrid working arrangements.

Benefits

Competitive salary

25 days annual leave

Private medical insurance

Birthday Leave + Volunteer Day

Ongoing professional development

Mental health and wellbeing support

Qualifications

• Proven experience managing high-performing teams in learning or training environments.
• Strong leadership and coaching skills.
• Exceptional communication and relationship-building capabilities.

Responsibilities

• Lead and motivate a team of Trainers for high-quality learning delivery.
• Monitor and improve the quality of learning experiences.
• Develop plans for continuous professional development of Trainers.

Skills

Team management

Coaching

Performance management

Data analysis

Communication

Organizational skills

Influencing skills

Job description

Performance Manager

Location: Hybrid with office days required in Wilmslow HQ (2-3 per month)

About Apprentify

At Apprentify, we deliver innovative development programmes that help businesses thrive and individuals grow. We work in partnerships with organisations across the UK to upskill and reskill talent in Sales, Marketing, Data, AI, Tech, Cyber Security and Digital Learning. Our mission is to empower people with skills that drive real business impact. We combine expert coaching and training, high quality learning design, and strong employer relationships to create programmes that deliver measurable results for our customers.

Role Overview

As Performance Manager, you will lead a team of Trainers and Learning Delivery professionals to achieve excellence across performance, quality, and learner outcomes.

You will be accountable for driving high performance, maintaining delivery standards, embedding consistent quality control measures, and fostering the professional development of your team.

Your role is central to ensuring that every learning experience delivered across Apprentify meets our high expectations and delivers measurable impact for learners and employers.

Key Responsibilities

1. People Leadership & Performance

• Lead, motivate, and coach a team of Trainers to deliver consistently high-quality learning experiences.
• Embed a performance-led culture focused on learner outcomes, engagement, and measurable impact.
• Conduct regular 1:1s, performance reviews, and development conversations, ensuring all team members are clear on expectations and objectives.
• Identify performance trends through data analysis and implement targeted interventions to improve delivery quality and learner success.
• Recognise and celebrate excellence while addressing underperformance swiftly and constructively.

2. Quality & Continuous Improvement

• Ensure all learning delivery aligns with Apprentify's quality framework, Ofsted standards, and internal compliance requirements.
• Monitor session delivery, learner engagement and outcomes through observation, feedback, and data insight.
• Partner with the Quality and Curriculum teams to identify improvement opportunities and drive consistency across programmes.
• Lead learning walks and peer observations, embedding a coaching-led approach to feedback.
• Use learner feedback, performance data, and delivery analytics to inform quality improvement actions.

3. Staff Development & CPD

• Develop and implement CPD plans to upskill Trainers and enhance delivery impact.
• Facilitate sharing of best practice and innovation across teams.
• Create structured pathways for professional growth, ensuring alignment with Apprentify's capability and performance frameworks.
• Encourage reflective practice and the use of technology to improve learning experiences.

4. Operational Delivery Excellence

• Collaborate with the Head of Delivery to ensure optimal resource allocation and delivery capacity planning.
• Coordinate and plan cohort scheduling and trainer utilisation to maximise efficiency.
• Provide accurate and timely performance and progress reporting.
• Champion the integration of EdTech and data tools to enhance visibility, accountability, and learner experience.

Skills & Experience

Essential

• Proven experience managing and developing high-performing teams within learning, education, training, or people development environments.
• Strong leadership, coaching, and performance management skills.
• A clear understanding of what good looks like in teaching, training, or facilitation.
• Exceptional communication and relationship-building skills, with the ability to influence across teams.
• Highly organised, data-driven, and able to translate insight into action.
• A passion for learning, personal development, and helping others perform at their best.

Desirable

• Experience working in a quality-driven, regulated or target-focused environment.
• Familiarity with learning delivery models, digital learning platforms, or hybrid delivery structures.

What High Performance Looks Like in this Role

At Apprentify, high performance is about delivering impact, driving innovation, and building a culture of excellence. In this role, high performance means:

• Teams consistently meet or exceed learner engagement and completion targets.
• Delivery quality is consistently rated highly by learners and employers.
• Trainers demonstrate clear growth, engagement, and ownership of their performance.
• Quality assurance observations show continuous improvement across all delivery areas.
• Cohorts are efficiently managed, and trainer utilisation is optimised.
• A strong culture of accountability, recognition, and excellence is embedded across the delivery team.

What We Offer

At Apprentify, we believe in rewarding our people for the value they bring. Benefits include:

• Competitive salary
• 25 days annual leave (plus bank holidays), increasing with length of service.
• Private medical insurance.
• Birthday Leave + Volunteer Day.
• Hybrid working with regular collaboration days in our Wilmslow HQ.
• Ongoing professional development and leadership support.
• A culture of high performance, innovation, and impact, where your contribution directly shapes Apprentify's success.
• Enhanced family leave policies.
• Access to mental health and wellbeing support.
• Regular company-wide events and team socials.