Performance Manager

The Fedcap Group; Royal Tunbridge Wells; Remote; GBP 34,000 - 46,000; Full time

Benefits offered by this job

33 days annual leave

Pension contribution up to 5%

Monthly benefits scheme worth up to £$

Free life assurance (4x annual salary)

Accredited development and leadership

24/7 Employee Assistance Programme

Job summary

The Fedcap Group is seeking a Performance Manager to lead and coach a remote team of Job Brokers delivering employment opportunities for young people across Central Kent. The role focuses on driving KPIs, building employer partnerships and delivering high-quality client outcomes.

You will manage a geographically dispersed team, drive performance culture, and ensure strong customer service and programme delivery while supporting career pathways for young people.

Qualifications

• Proven experience leading and developing teams in a target-driven environment.
• Strong performance management skills with data-driven decision making.
• Experience in employer engagement, recruitment, business development, employability, sales or similar customer-facing environment.
• Strong communication, influencing and relationship-building skills.
• Experience working with young people, employability programmes or disadvantaged groups is desirable.

Responsibilities

• Lead, coach and inspire a geographically dispersed team of Job Brokers to achieve performance, quality and employment targets.
• Build a high-performing remote team through regular coaching, performance reviews and development.
• Drive employer engagement and vacancy generation, building relationships with employers across the region.
• Use performance data and insights to identify opportunities, address underperformance and improve results.
• Foster strong relationships with Jobcentre Plus, employers, training providers and other stakeholders to maximise opportunities for young people.
• Ensure young people receive high-quality, personalised support and are matched to sustainable employment opportunities.
• Promote innovative approaches to employer engagement, including reverse marketing and bespoke opportunities.
• Ensure compliance with contractual, quality and operational requirements while maintaining excellent customer experience.

Skills

Leading teams

Coaching

Performance management

Employer engagement

Data-driven

Remote team management

Job description

Job Description

Performance Manager – Lead, Coach, and Drive Youth Employment

Location

Tunbridge Wells to Ashford (Kent)

Salary

Circa £40k

Contract

Full-time, permanent, home-based with regular travel and outreach across Central Kent

Are you a passionate leader who knows how to get the best out of people? Do you thrive in a target-driven environment and want to make a real difference to young people’s futures?

Fedcap is looking for an inspiring Performance Manager to lead a team of remote Job Brokers supporting young people into work across the region.

Drive Performance. Create Opportunities.

As Performance Manager, you’ll lead, coach and inspire a team of Job Brokers who are focused on one key goal: helping young people move into quality, sustainable employment.

Your team will work directly with employers to generate vacancies, placements and apprenticeships, build strong employer partnerships and connect young people with the right opportunities.

You’ll be responsible for creating a high-performing remote team culture, driving KPIs and employment outcomes, developing your people and ensuring the highest standards of customer service and programme delivery.

This is more than a management role. It’s an opportunity to lead a team that can change young people’s lives.

What You’ll Be Doing

• Leading, coaching and developing a geographically dispersed team of Job Brokers to achieve performance, quality and employment targets.
• Building a high-performing remote team through regular coaching, performance reviews, feedback and development.
• Driving employer engagement and vacancy generation, ensuring your team builds strong relationships with employers across the region.
• Using performance data and insight to identify opportunities, address underperformance and continually improve results.
• Building strong relationships with Jobcentre Plus, employers, training providers and other stakeholders to maximise opportunities for young people.
• Ensuring young people receive high-quality, personalised support and are matched to sustainable employment opportunities.
• Promoting innovative approaches to employer engagement, including reverse marketing and creating bespoke opportunities.
• Ensuring compliance with contractual, quality and operational requirements while maintaining an excellent customer experience.

What You’ll Bring

• Proven experience leading and developing teams in a target-driven environment.
• A natural coach who can motivate people, build confidence and unlock potential.
• Strong performance management skills, with the ability to use data and KPIs to drive improvement.
• Experience in employer engagement, recruitment, business development, employability, sales or a similar customer-facing environment.
• Strong communication, influencing and relationship-building skills.
• The ability to lead effectively across a remote or geographically dispersed team.
• A good understanding of local labour markets and employer recruitment needs.
• Experience working with young people, employability programmes or disadvantaged groups is desirable.
• Knowledge of apprenticeships, placements, reverse marketing or supported employment would be an advantage.

About Us

Fedcap UK is a not-for-profit organisation committed to improving people’s economic mobility. We transform lives by supporting people to find work and access better health and learning opportunities. We’re part of The Fedcap Group, a US-based charity which has promoted economic mobility for 90 years. Working across four practice areas, we’ve supported more than 113,000 people since 2019.

You’ll be part of a passionate, values-driven team who live and breathe Kindness, Respect, Integrity, and Innovation.

What’s in It for You?

• 33 days’ annual leave (including bank holidays)
• Pension contribution up to 5%
• Monthly benefits scheme worth up to £500
• Free life assurance (4x annual salary)
• Accredited development and leadership training
• 24/7 Employee Assistance Programme for you and your family

Equity, Diversity & Inclusion

We’re committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

• Fedcap Employment is a Disability Confident Leader employer. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered.
• We are positive about employing veterans, serving personnel, and spouses/partners and family members, as part of our commitment to the principles of the Armed Forces Covenant.
• As a Ban the Box employer, we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role.

About Us

Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

Website: http://www.fedcapemployment.org/