Performance Manager

Europcar Group UK Limited; Manchester; On-site; GBP 45,000; Full time

Job summary

A leading car rental company in Manchester is seeking a Performance Manager to oversee a team of rental sales agents. In this role, you will be responsible for driving customer service excellence and meeting sales targets. Ideal candidates should possess strong leadership and organizational skills along with a valid driving license and experience in the rental sector. This position offers competitive pay and opportunities for career development.

Benefits

Competitive Basic Salary

Fully electric company car

Exceptional commission scheme

6 weeks holiday

Free car parking

Pension and life insurance

Enhanced Maternity and Adoption Leave

Discounted car hire rates

20% mobile phone discount

Discounted hotel rates

Cycle2Work scheme

Free annual eye tests

Confidential legal support

Qualifications

• Minimum of 4 years driving experience and a valid clean driving license.
• Experience in team leadership and customer service.
• Ability to meet KPIs in the rental and sales sector.

Responsibilities

• Lead and support a team of rental sales agents.
• Manage performance through coaching and feedback.
• Achieve sales targets and KPIs.

Skills

Effective communication

Customer service skills

Management style

Motivational leadership

Organizational skills

Problem-solving

Sales experience

Job description

Europcar is the European car and van rental leader with a premium positioning.

Europcar is looking for a Performance Manager.

OTE - £45,ooo

Would you like to be part of the Europcar team? We are looking for a Station Manager at our Manchester Airport location.

What we can offer you

• Competitive Basic Salary
• Provision of a fully electric company car with on site charging (subject to availability)
• Exceptional commission scheme - uncapped bonus potential with on target earnings at £45K.
• Starting on 6 weeks holiday (including bank holidays), increasing with length of service
• Free on site car parking?
• Pension and a life insurance scheme
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Discounted hotel rates through the Accor Group after 12 months service*
• Cycle2Work*
• Free annual eye tests
• Confidential legal and support service through BUPA
• Career progression and development

*forms part of current non contractual benefit offering

What we are looking for

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Lead a team of rental sales agents to deliver five star customer service.
• Work closely with the Station Manager to achieve incremental sales RPD targets.
• Maximise incremental sales through effective training, coaching and staff development.
• Manage staff performance, through documented reviews and corrective actions.
• Build an effective team through the promotion of a 'Serviced Based Sales' culture.
• Support the Company's culture of 'Continuous Improvement' through dailycommunication with staff through dedicated coaching and feedback sessions.
• Ensure all administration is completed accurately according to operating procedures.
• Ensure that the station consistently achieves KPIs.

Key skills and attributes required

• Ability to communicate effectively with people at all levels.
• Strong customer service skills.
• A positive management style.
• Ability to motivate and gain commitment from the team through leading by example.
• Good organisation skills.
• Ability to think on your feet and work both individually and as part of a team.
• Skilled in multi-tasking.
• Ability to think about finding solutions rather than problems.
• Professional approach.
• Proven track record of driving great sales.
• It is essential that you understand the challenges of the rental and sales sector, reaching KPI's and targets and delivering your work to the highest standards.

The rota runs Monday to Friday, with one weekend shift per month. From June to August, this increases to alternate weekends. Shifts are 7:00am-3:30pm (early) and 9:30am-6:00pm (late).

If you believe you have what it takes to become a successful Performance Manager within Europcar, then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.