Performance Manager

Ford & Stanley Recruitment; Eastleigh; On-site; GBP 65,000 - 75,000; Full time

Job summary

A leading recruitment agency in Eastleigh seeks a Performance Manager to lead the technical team for a modern passenger rail fleet. The role requires a strong engineering background, proven experience in reliability and performance, and excellent client liaison skills. This is a permanent role with a salary of up to £70,000.

Qualifications

• Strong background in engineering reliability and performance.
• Proven experience in a Systems Reliability and Performance role.
• Excellent leadership and communication skills.

Responsibilities

• Lead and manage the on-depot technical team responsible for vehicle performance.
• Act as the primary technical contact for the client.
• Oversee the generation of data and reports for defect and reliability management.

Skills

Client Liaison

Stakeholder Management

Relationship Management

Leadership

Problem-solving

Education

HNC/D or above in Engineering

Job description

Overview

Performance Manager | Eastleigh | up to £70,000 | Permanent

The Opportunity
Are you an experienced Engineer ready to step into a leadership role where you can drive technical excellence, manage key client relationships, and ensure the optimal performance of a modern passenger rail fleet? We are partnering with a leading global rolling stock manufacturer, renowned for delivering high-quality, reliable rail vehicles. They require a proactive and commercially astute Performance Manager to lead their operations at the Eastleigh depot. This is a critical management position where you will be the definitive technical and reliability authority, responsible for controlling all safety, reliability, and performance issues, as well as managing a direct report and engaging directly with the client.

Responsibilities

• Lead and manage the on-depot technical team (including a Performance Engineer) responsible for vehicle performance and reliability.


• Act as the primary technical contact for the client, leading daily, weekly, and monthly performance review meetings and managing stakeholder expectations.


• Oversee the generation of all necessary data, detailed trend analysis, and reports for defect and reliability management.


• Provide support for the management of Safety Related Defects (SRDs) and the Engineering Change process.


• Develop relationships and processes with key suppliers to expedite warranty issues and ensure corrective actions are applied swiftly.


• Oversee the generation of detailed technical investigative reports on significant safety and technical faults.

The Candidate

The successful candidate will be a decisive leader with a strong background in engineering reliability and performance, capable of bridging the gap between technical details and commercial outcomes.

• HNC/D or above in an Engineering-related discipline.


• Proven experience in a Systems Reliability and Performance role within an engineering or rail environment.


• Strong Client Liaison, Stakeholder Management, and Relationship Management skills are essential.


• Proven experience in people management, planning, organising, and staff development.


• Commercially aware, with the ability to manage warranty processes and contribute to budgetary oversight.


• Excellent leadership, communication, and problem-solving skills, able to act decisively and manage change effectively.

About Ford & Stanley Group

Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services - permanent and temporary.

Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract.

Ford & Stanley Executive Search - Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe.

Ford & Stanley Genius Performance - Performance is always accelerated when good people are coached, inspired, trained and focused in the right way.

Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy