Performance Manager

Vodafone Group; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider in London seeks a Product Performance Manager to track and drive product performance metrics for its digital security products. The ideal candidate will have extensive experience in digital analytics and excellent communication skills. This role involves collaboration with Product Owners and teams to ensure effective product performance and customer engagement, offering a dynamic and inclusive work environment.

Benefits

Yearly bonus: 10%

28 days annual leave + bank holidays

Charity days: 5 days/year

Maternity leave: 52 weeks

Private medical and dental benefits

Additional discounts on various services

Qualifications

• Experience in managing digital analytics and setting up Data Layers.
• Structured thinker who can analyze data streams.
• Ability to interpret data for decision making.

Responsibilities

• Define metrics for new features linked to business outcomes.
• Create automated reports and track product performance KPIs.
• Measure and document impact of product features.

Skills

Digital analytics management

Analytical thinking

Stakeholder management

Microsoft Excel

Communication skills

Project management

Business Intelligence

Problem-solving

Tools

Tableau

Google Analytics

Job description

Overview

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The Consumer Products and Marketing business unit within Vodafone Group develops products and services for customers in markets that Vodafone operates in. This role is within the Commercial Product team for Vodafone Secure Net, a digital security product line that is launched in multiple countries and helps keep millions of Vodafone mobile and broadband customers safe from cyber threats.

The Product Performance Manager is responsible for defining, tracking and driving performance metrics and related improvements, collaborating with Product Owners and Technology teams, who deliver the roadmap through agile development teams. They will partner with Technology to improve how analytics are captured and visualized using the latest technology and tools. Our products are global, but we cater to individual country needs and therefore this role also involves driving product features usage and tracking performance with in-market product managers to ensure effective leverage and maximise both customer engagement and commercial performance.

The Performance Manager will support the Head of Product in assessing product performance, recommending changes and/or further analysis. The Performance Manager is responsible for business performance reviews towards targets and for forecasting performance into the future.

• Define metrics at a product level/ for new features together with Product Owners by linking to expected business outcomes
• Create automated reports & dashboards to track product performance KPIs, using the latest technology and tools with Technology team
• Implement required data streams to be able to extract necessary insights to improve and maximise product performance
• Measure and document impact of features, initiatives or proof of concepts launched globally or in specific markets
• Own product metrics and insights to be able to prepare Business Reviews and present to Product teams regularly
• Plan and forecast metrics and revenue targets, as applicable
• Proactively seek out new & better ways of achieving business goals & lead key initiatives working with Product Owners

Who you are

• Wide experience on digital analytics management understanding and setting up Data Layers, Analytics tools, and conversion funnels
• Structured and analytical thinker able to analyse data streams and draw actionable insights linked to expected business outcomes
• Demonstrate ability to make decisions through data interpretation
• Excellent stakeholder management skills and experience working with people from multiple countries
• Ability to collaborate with other departments to develop, improve and implement process, policies and procedures to drive synergies and business efficiencies
• Expertise in Microsoft Excel for business reporting and analytics and MS Office
• Excellent communication and presentation skills.
• Project management experience is a plus
• Experience in BI, Analytics or CRM
• Core understand of digital analytics tools such as Tableau, Google Analytics, GCP etc
• Very strong analytical and problem-solving skills including innovative and creative thinking
• Strong communication and presentation skills

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What’s in it for you

• Yearly bonus: 10%
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private medical, private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.