Performance Manager

Thames Water Utilities Limited; Borough of Spelthorne; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading water utility provider is seeking a Performance Manager to oversee operations at their largest Water Production Treatment plant in Ashford Common. This role includes direct management of operational teams, ensuring compliance with health and safety regulations, and maintaining service delivery standards. The ideal candidate will possess significant management experience in a water treatment setting. Competitive salary and robust benefits package offered.

Benefits

26 days holiday, increases to 30 with service

Contributory pension scheme

Personal Medical Assessments

Performance-related pay plan

Generous Paternity Leave

Enhanced Maternity Leave

Wider benefits scheme for wellbeing

Qualifications

• Knowledge and experience in clean/waste water treatment processes.
• Demonstrable management experience of operational teams.
• Ability to manage and prioritise workloads under pressure.

Responsibilities

• Manage day-to-day operations of the Water Production Treatment.
• Direct line management of teams and engineers.
• Ensure compliance with regulatory outputs.

Skills

Management experience

Communication skills

Organisational skills

Process management

Stakeholder engagement

Customer focus

Job description

Job title Performance Manager Ref 42380 Division Asset Operations & Capital Delivery Location Ashford Common - TW15 1RU Contract type Permanent Full/Part-time Full-time Hours 36 Hours Monday-Friday Salary Offering up to £60,000 per annum depending on skills and experience Job grade B Closing date 10/11/2025

We have an exciting opportunity for a Performance Manager to join a successful, highly performing team in Water Production. Working in a high-profile role responsible for the day-to-day operation of Europe's largest Water Production Treatment works.

The role involves the direct line management of various Operational site-based teams, who are responsible for the Operation and Monitoring of all processes on site.

What you’ll be doing as a Site Performance Manager

• You will be responsible for all aspects of the day-to-day operation of Thames Water's largest Production Plant, including direct and indirect people performance management and coaching.
• Direct line management of other managers and highly experienced Process Control Engineers.
• Process management.
• Extensive site production planning with a key focus on water production. Ensuring the site remains compliant with several regulatory outputs, including Water Quality compliance, environmental permitting and COMAH compliance as the Controller of the Premises of a large COMAH site.
• Responsible for all aspects of Health and Safety related to the operation of the site. Liaison with key internal and external stakeholders at all levels.
• Supporting and facilitating other teams responsible for delivering service to our customers.
• Maintain and contribute to a succession plan as part of the wider Water Production team.
• Proactive administration of the Recruitment Process to maintain the resource level in the team.

Base Location: Ashford Common, Surrey - TW15 1RU

What you should bring to the role?

To thrive in this role, the essential criteria you’ll need are:

• Have previous knowledge and experience working in a clean/waste water treatment process environment.
• Have demonstrable management experience of front-line operational teams in a similar environment.
• Have excellent communication and interpersonal skills, alongside excellent organisational skills, a keen eye for detail and demonstrable ability to manage and prioritise a heavy workload under pressure.
• You will be confident in your ability to present key findings and liaise with managers of all levels.
• Having a strong background in process management with excellent skills in operations, engineering, finance, H&S, stakeholder engagement, and customer focus is essential.
• Due to the nature of this role, you must hold a full UK driver's Licence.

What’s in it for you?

• Offering a salary up to 60,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 days with the length of service (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.