Performance Manager

idibu; Banbury; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading water and wastewater company in the UK is seeking a Performance Manager to oversee the daily operations of multiple sewage treatment works. The successful candidate will drive improvements in team performance and operational efficiency while ensuring compliance with health and safety standards. This full-time role offers a competitive salary of up to £45,000 and a range of benefits including generous holidays, fitness programs, and enhanced parental leave.

Benefits

26 days holiday per year

GymPass access

Health and wellbeing services

Performance-related pay plan

Generous Paternity Leave

Enhanced Maternity Leave

Ongoing performance development reviews

Qualifications

• Previous experience managing operational staff, preferably in the utility industry.
• Strong focus on continuous improvement and achieving results.
• Significant process management experience and knowledge.
• Competent in using IT equipment and interpreting complex data.

Responsibilities

• Lead the Health & Safety culture and ensure compliance.
• Drive improvements in operations and team performance.
• Manage budgetary activities and drive efficiencies.
• Ensure exceptional customer service and stakeholder management.

Skills

Operational staff management

Continuous improvement

Process management

Health and Safety expertise

Financial management

IT competence

Excel proficiency

Customer service

Job description

We are looking for a Performance Manager to join Thames Water permanently.

Location: Banbury - OX16 4RZ. You will be responsible for the day-to-day running of up to 15 Sewage Treatment Works and manage a small multi-skilled team of up to 12 technicians. You will operate primarily from the main site at Banbury but will visit other sites, requiring a valid driving licence and car ownership for travel.

Hours: 36 hours a week, Monday to Friday with an out-of-hours rota for escalations and advice, for which you will receive additional payments.

What will you be doing as a Performance Manager

• Effectively lead the Health & Safety culture of the team and drive an environment of good practices and compliance.
• Drive improvements in the operations of your sites and assets, focusing on better outcomes for customers and the environment.
• Drive the team to achieve optimal performance in work management, develop the team, and introduce new skills and Health & Safety Awareness.
• Manage budgetary and financial activities of the team, driving efficiencies into the overall operational budget.
• Customer & Stakeholder Management – ensure exceptional service to our customers with early personal interventions as required.

To thrive in this role, the essential criteria you’ll need is:

• Previous experience managing operational staff with a proven track record of engaging and developing their team, ideally with field‑based members within the utility industry.
• Strong focus on continuous improvement.
• Leading and achieving results, ideally within a similar industry.
• Significant process management experience and knowledge with strong skills in operations, Health and Safety, and Finance.
• Strong understanding of Health and Safety legislation.
• Competent in using IT equipment/systems and able to interpret complex Excel spreadsheets.
• Financial management skills and commercial awareness to identify and achieve financial efficiencies.
• Full, valid driving licence.

What’s in it for you?

• Salary up to £45,000 per annum depending on experience.
• 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
• GymPass, a free fitness plan and access to well‑being apps for you and up to three family members.
• WeCare – health and wellbeing services, up to 10 specialist counselling sessions, 24/7 virtual GP access, fitness programmes and nutritionist access.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Benefits on Tap – access to discounts, cashback and instant vouchers.
• Generous Paternity Leave – 4 weeks paid and optional 2 weeks unpaid.
• Enhanced Maternity Leave – 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you grow.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers. We build a better future for all, helping our customers, communities, people, and the planet thrive.

We’re committed to being a great, diverse, inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, let us know.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.