Performance Manager

Thames Water Utilities Limited; Ashford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A major water utility provider in the UK is seeking a Performance Manager for Water Treatment Works in Ashford. The successful candidate will lead and manage a technical team, ensuring safety and regulatory compliance while delivering excellent customer service. This role offers a salary ranging from £35,000 to £45,000 per year, along with additional benefits including generous annual leave and a pension scheme.

Benefits

Salary £35,000 - £45,000 per annum

26 days holiday, increasing to 30

Performance-related pay plan

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Experience leading high-performing teams is essential.
• Proven skills in stakeholder engagement and communication.
• Valid UK driving licence is required.

Responsibilities

• Lead performance management of the technical team.
• Ensure health and safety compliance on site.
• Implement consistent asset operation and maintenance practices.
• Manage budget effectively during performance reviews.
• Drive a culture of continuous improvement.

Skills

Leadership in operational teams

Effective communication

Stakeholder management

Problem-solving

IT literacy

Tools

SAP systems

Job description

Performance Manager – Water Treatment Works

This is an exciting office and field-based role. As a Performance Manager you will lead a technical team that covers the front-line maintenance activities across two Water Treatment Works in the Southwest area. You will manage a team of 8 technicians and be responsible for the day-to-day operations, delivering both planned and reactive activities and responding to operational events within the geographical area while delivering excellent customer service.

Responsibilities

• Lead the performance management and leadership of the team using company policies, ensuring competence through coaching and training to maximise potential.
• Implement health and safety at the centre of all activities and for the site and team.
• Identify, mitigate and resolve risks across the site and team.
• Deliver a consistent approach to asset operation and maintenance to provide a cost-efficient, robust and safe 24/7 operation.
• Understand and articulate changes within the budget during regular performance review sessions, ensuring effective budget management of H&S, compliance, people and performance.
• Deliver a safe service to the customer base by driving a culture of continuous improvement and best practice within the team.

Qualifications

• Previous experience leading a high-performing operational team and excellent people and performance management skills.
• Good business and stakeholder awareness with an innovative and creative problem-solving approach.
• Excellent communication and interpersonal skills to interact clearly with field-based colleagues and key stakeholders.
• Strong IT literacy skills.
• Full, valid UK driving licence.

Additional skills and experience (nice to have)

• Experience working within the wastewater industry.
• Experience with SAP systems; user training will be provided.

Company overview

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all.

Benefits and perks

• Salary £35,000 - £45,000 per annum, depending on skills and experience.
• Annual Leave: 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
• Performance-related pay plan directly linked to company and individual targets.
• Generous Pension Scheme through AON.
• Access to health and wellbeing benefits including MOTs, physiotherapy, counselling, Cycle to Work, vouchers and life assurance.

Equal Opportunity

We welcome applications from everyone and are committed to ensuring a fair and inclusive recruitment process. Adjustments will be provided throughout the recruitment process.