Performance Knowledge Advisor

Network Rail; Milton Keynes; Hybrid; GBP 30,000 - 47,000; Full time

Benefits offered by this job

Flexible/hybrid working

28 days holiday

Staff discounts

Defined benefit pension

Train ticket subsidies

Travel loan

Volunteer leave

Job summary

Network Rail in Milton Keynes is seeking a data reporting professional to join the performance analytics team. You will review inboxes, assign tasks, ensure datasets and reports are updated, and support train performance data.

The role requires strong analytical and communication skills, experience with Power BI, SAP Business Objects and Excel, and the ability to work to deadlines in a hybrid work environment.

Qualifications

• Proven track record of delivering high quality and data driven outputs.
• Good time and workload management.
• Strong communication skills and ability to manage customer expectations.
• Experience of working in a regular reporting cycle with set deadlines.
• Working knowledge of Power BI or similar reporting software and Microsoft Office applications.

Responsibilities

• Review the inboxes, assigning new tasks and getting progress updates on ongoing requests where relevant.
• Where possible you will be responsible for completing requests.
• Ensure all automated datasets and reports have updated correctly.
• Update relevant BAU Reporting processes ensuring data is accurate.
• These processes require working knowledge of Microsoft Excel, Power BI, and SAP Business Objects.
• Review existing processes with a view to improving them and making them more efficient.
• Support the wider team with provision of train performance data.

Skills

Strong communication skills

Time management

Customer expectations management

Ability to work under pressure

Attention to detail

Tools

Power BI

SAP Business Objects

Microsoft Excel

Job description

Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. You can visit Evenbreaks Career Hive for advice on accessibility support.

If you're ready to make a real difference, we'd love to hear from you!

Some of our great benefits:

Flexible/hybrid working arrangements considered.

Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

Discounts at stations with your Network Rail pass.

Defined benefit pension scheme

75% subsidy on train tickets.

Interest-free travel loan for train and car park season tickets.

Volunteer leave to make a positive impact.

About the role

What does the average day look like?

• You will review the inboxes, assigning new tasks and getting progress updates on ongoing requests where relevant. Where possible you will be responsible for completing requests.
• You will ensure all automated datasets and reports have updated correctly.
• Update relevant BAU Reporting processes ensuring data is accurate. These processes require working knowledge of Microsoft Excel, Power BI, and SAP Business Objects.
• You will review existing processes with a view to improving them and making them more efficient.
• Supporting the wider team with provision of train performance data.

A little bit about the team...

You'll be part of a supportive and high-performing team that sits at the heart of Network Rail's performance function. The team brings together a mix of expertise across performance analysis, reporting and stakeholder engagement, all focused on building a clear, shared view of how the network is operating and where improvements can be made. It's a collaborative environment where people work closely with colleagues across the business and the wider industry, sharing insight and challenging thinking to get to the root of issues.

The team takes pride in producing work that genuinely influences decisions at the highest levels, and there's a strong sense of purpose in the impact this has on passengers and freight users. You'll be joining a group that values openness, curiosity and practical thinking, where people are encouraged to contribute ideas, learn from each other and develop their skills while working on meaningful, visible priorities.

Next Steps

CV shortlisting will take place after the advert closes, with interviews planned from the week commencing 21st September, subject to business needs. Early applications are encouraged, as we may close the advert early due to high application volumes.

We encourage you to review our Safety Vision , as safety is an important part of the culture at Network Rail

• Proven track record of delivering high quality and assured data driven outputs.
• Good time and workload management.
• Strong communication skills and ability to manage customer expectations.
• Experience of working in a regular reporting cycle with set deadlines.
• Working knowledge of Power BI or similar reporting software.
• Understanding of Microsoft office applications
• Able to work to strict timescales
• Able to work under pressure with challenging objectives
• Ability to self-check work and consistently deliver a high quality product
• Strong communication skills within a team