Performance Improvement Specialist

South Western News UK; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent railway service provider is seeking a Performance Improvement Analyst to enhance operational performance and drive improvements for customers. The role involves stakeholder engagement, performance tracking, and facilitating incident reviews. Candidates should possess strong analytical skills and a passion for punctual services. Benefits include free travel and a competitive salary. The position requires 37 hours per week, Monday to Friday, in an inclusive environment promoting diversity.

Benefits

Free duty and leisure travel on services

75% discount on many other train companies

Excellent pension scheme

Qualifications

• A passion for a punctual train service for our customers.
• First rate stakeholder engagement skills; confidence to challenge senior managers.
• Excellent communicating, negotiating, and influencing skills.

Responsibilities

• Ensure visibility and accountability for performance improvement activities.
• Provide agreed reporting to stakeholders on a weekly basis.
• Facilitate Incident Learning Reviews (ILRs), ensuring actions are tracked.

Skills

Stakeholder engagement skills

Excellent communication skills

Numerical skills

Analytical skills

Initiative

Knowledge of rail industry

Job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

To support and to be able to hold to account all operational functions and any element of the business that affects the performance of South Western Railway, driving improvements for our customers.

Your main responsibilities will be:

• Ensure visibility and accountability for performance, and that performance improvement activities are tracked and reported
• Provide agreed reporting to stakeholders on a weekly and periodic basis
• Assist the operational functions to develop action plans from items identified through performance reviews (meetings and incident reviews)
• Act as a regular facilitator for the daily performance review conference call
• Work with the SWR performance intelligence team and the wider business to develop insights into the causes of train service delay
• Facilitate Incident Learning Reviews (ILRs), ensuring actions are tracked and learning outcomes shared
• Drive local improvement actions gathered from Performance meetings
• Work with the operational functions to identify, track and report performance affecting risks
• Support the On Time Working Group to gather Performance information to drive improvement on SWR's worst performing trains and locations
• Work closely with operational managers to ensure longer term issues are captured as Performance Improvement Plans
• Deputise for the Performance Strategy Manager if needed, and work collaboratively with Network Rail and other operators

You'll need:

• A passion for a punctual train service for our customers
• First rate stakeholder engagement skills. The successful applicant will be personable and have the confidence to challenge senior managers while maintaining an effective working relationship
• Excellent communicating, negotiating and influencing skills
• Good numerical and analytical skills
• A self-starter that takes the initiative without requiring direction
• A knowledge of the rail industry and of drivers of customer satisfaction

Please note applicants who require a visa, must have at least 6-months remaining at the time of their appointment.

Working pattern

Working an average of 37 hours per week over 5 days

Monday – Friday, office hours

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Large range of exclusive retail offers
• Excellent pension scheme

We all belong at SWR.

Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/