Performance Improvement Manager

Norfolk and Suffolk NHS Foundation Trust; Norwich; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

In-house & external training programs

Career progression

27 days leave rising to 33 + bank hols

NHS discounts

Job summary

Norfolk and Suffolk NHS Foundation Trust is seeking an experienced Performance Improvement Manager to lead a major programme transforming assurance reporting, performance intelligence and decision-making. You will drive advanced Power BI dashboards, data modelling and performance frameworks to modernise how performance is measured and governed.

The role requires strategic leadership, collaboration with senior teams and a focus on data quality.

Qualifications

• Postgraduate qualification in business and/or management.
• ICT qualification at Level 5+ or equivalent with MS Office skills.
• Maths and English qualifications at level 5+ or equivalent.

Responsibilities

• Lead development of a BI solution transforming assurance reporting and performance management.
• Oversee creation of complex datasets and Power BI dashboards.
• Collaborate with senior leaders to translate requirements into reporting solutions.
• Support governance through IQPR reporting and data quality monitoring.

Skills

Data quality improvement

BI tools integration

Report writing

Strategic planning

Education

Postgraduate qualification in business/management

ICT qualification Level 5+

Maths and English level 5+

Tools

MS Office

Job description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

Shape the future of performance reporting and assurance at NSFT

We are seeking an exceptional and innovative Performance Improvement Manager to lead a major programme of work to transform the Trust's assurance reporting, performance intelligence and decision-making capability.

This is an exciting opportunity for an experienced performance or business intelligence professional with advanced expertise in Power BI, data modelling and performance management frameworks to play a key role in redesigning how the organisation measures, monitors and improves performance.

Main duties of the job

Working within the Performance Team, you will lead the development and refinement of a business intelligence solution that transforms the Trust's approach to assurance reporting, performance management and data quality monitoring. The solution will enable the day-to-day identification and management of performance, quality and data quality issues through intuitive and user-centred dashboards. It will support the seamless production of comprehensive locality-level Quality and Performance reports, with narrative and assurance information captured continuously throughout the reporting cycle. This information will then flow through organisational governance structures, evolving into a fully formed Integrated Quality and Performance Report (IQPR) that combines robust data, meaningful analysis and evidence-based narrative, providing a clear and consistent view of organisational performance from frontline services through to the Trust Board.

This work includes the creation of complex datasets, advanced Power BI dashboards, integration of narrative collected via user interfaces, SPC rebasing methodologies and enhanced data quality processes. You will work closely with senior leaders, operational teams and technical specialists to translate complex requirements into practical, user-centred reporting solutions that support effective governance and informed decision-making.

Working for our organisation

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Detailed job description and main responsibilities

The successful candidate will bring significant experience of developing innovative reporting and business intelligence solutions within a complex environment. You will be able to rapidly assess reporting requirements, identify and evaluate delivery options, recommend appropriate solutions and lead successful implementation. You will also play a key role in developing the capability of the wider team through coaching, mentoring and knowledge sharing, helping to strengthen and future‑proof NSFT's analytical and reporting functions.

This role offers a unique opportunity to make a lasting impact by delivering modern, efficient and sustainable performance reporting solutions that reduce manual processes, improve assurance, and support the Trust's strategic objectives. If you are passionate about using data, insight and innovation to drive improvement and have the leadership skills to bring people and solutions together, we would welcome your application.

Some of the benefits you can expect:

• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• NHS discounts and many more.

Person specification

Experience

• Managing in a pressurised environment
• Leading on complex and advanced Projects
• Directly supporting Service improvement

Qualifications

• Post Graduate level qualification in business and/or management.
• ICT related qualification at Level 5 or above or experience at a good standard using MS Office specifically Excel, Word and PowerPoint
• Maths and English qualifications at level 5 or above or equivalent

Skills

• Ability to develop and lead a culture that improves quality using data and systems to support improvements
• Ability to expertly use a developing range of IT systems, Business Intelligence Tools and software packages specifically to present information to external an internal audience
• Ability to write confidently in reports explaining issues with actions stated clearly.
• Ability to develop indepth plans and trajectories that can be used to self-assess and deliver improvements

Knowledge

• Expert working knowledge of wider health and social care systems and structures, policies, procedures and legislation relevant to NHS contracts and business functions
• Management tools, organisational systems and processes relevant to managing in an NHS organisation
• National developments and relevancy to performance and data

Your application

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [e-mail].

Please note: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification). We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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