Performance Impact Manager - Full Time

Freedom Leisure; Milton Keynes; Hybrid; GBP 44,000 - 52,000; Full time

Job summary

A leading charitable leisure trust in the UK is seeking a Performance Impact Manager to drive commercial success across its leisure centres. This high-impact mobile role requires strong experience in sales and customer engagement, along with excellent communication and leadership skills. The ideal candidate will be adaptable and ready to travel across various locations, contributing to the overall growth of the organisation. The role offers a salary of up to £52,000 per annum plus a £2,200 car allowance.

Benefits

My Staff Shop benefits scheme

Discounted staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Financial advice

Fully funded training

Qualifications

• Proven experience delivering commercial results in a customer-facing, multi-site environment.
• Strong track record in commercial delivery.
• Flexibility and mobility – able to travel across multiple sites.

Responsibilities

• Work with Area and Regional Managers to develop action plans to boost performance.
• Spot and share opportunities for new business and improved programming.
• Lead the implementation of local and group campaigns that increase footfall.

Skills

Commercial awareness

Sales and footfall driving

Communication skills

Adaptability

Team leadership

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired.

We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

Ready to roll up your sleeves and make a visible, commercial impact across a whole leisure group – not just one site? We’re on the hunt for a Performance Impact Manager who lives for results and loves being where the action is. In this deployable and mobile role you’ll ignite commercial performance across Freedom Leisure’s UK-wide centres – ramping up footfall, driving income and inspiring teams to deliver commercial results. If you’re commercially sharp, hands‑on and ready to turn insight into impact at pace, this is your next move.

This is a high-impact mobile role working across our UK portfolio of centres, partnering with Regional and Area Managers and local site teams and working with other commercial impact managers to deliver consistent commercial success.

The role: action, energy and impact

As Performance Impact Manager, you’ll be at the heart of our commercial delivery – leading by example on the ground and ensuring our teams have the focus, tools and support to succeed.

You will:

Commercial Delivery

• Work with Area and Regional Managers to develop and execute action plans that boost performance.
• Spot and share opportunities for new business, improved programming and local commercial initiatives.
• Support underperforming partnerships and sites through targeted deployment – delivering hands‑on coaching, commercial support and recovery.
• Lead the implementation of local and group campaigns that increase participation, footfall and customer spend.
• Coordinate and communicate group‑wide membership sales campaigns, ensuring consistent, aligned delivery across all partnerships.
• Play a key role in month‑end motivation, energising Area Managers and site teams to maximise sales and conversion.

Operational Support

• Act as a deployable commercial resource across the group, flexing your support to where it’s needed most.
• Coach, motivate and support local managers and front‑line teams to build commercial capability and confidence.
• Work side‑by‑side with teams on site to embed effective commercial practices that deliver measurable results.
• Help local teams interpret performance data, take ownership and act on it to improve commercial outcomes.

Collaboration & Teamwork

• Work closely with other commercial leads (Aquatics, Children’s Activities, F&B) to align delivery and maximise total site income.
• Partner with Regional and Area Managers to plan deployment activity where it will have the greatest impact.
• Collaborate with Marketing & Communications to plan, schedule and deliver group‑wide and local campaigns.
• Share success stories, learning and best practice to lift commercial performance across the group.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours a week

We’re looking for someone who is:

• Commercially astute with a strong practical understanding of what drives sales, footfall and spend.
• Adaptable and delivery-focused, with a real passion for achieving commercial results.
• Experienced in driving income growth and customer engagement in a leisure, fitness or hospitality environment (or similar).
• A confident communicator and motivator who can energise and inspire teams at all levels.
• Organised and proactive, able to manage campaigns from planning through to execution and follow‑up.
• Comfortable working across multiple sites and locations, happy to be on the road supporting local teams.
• A collaborative team player who thrives on action, positivity and measurable outcomes.

What you’ll bring:

• Proven experience delivering commercial results in a customer‑facing, multi‑site environment.
• A strong track record in commercial delivery.
• Excellent interpersonal and communication skills, with the ability to influence and motivate teams.
• A hands‑on approach – able to quickly assess, plan and deliver improvements on the ground.
• Strong commercial awareness and understanding of income drivers and operational delivery.
• Flexibility and mobility – able to travel and work across multiple sites as required.
• Full UK driving licence and access to your own vehicle (allowance provided)
• Experience coordinating national or multi‑site campaigns.
• Experience in the leisure, fitness or hospitality sector (desirable)

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e‑vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle‑to‑work and Car Leasing tax‑efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing Date: 28th November 2025

Salary: Up to £52,000 per annum + £2,200 car allowance

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.